RF-ITV Field Service Engineer Camp Arifjan Description
The Radio Frequency In-Transit Visibility (RF-ITV) Field Service Engineer (FSE) will work in Camp Arifjan, Kuwait, with responsibilities including travel to various locations within the Central Command (CENTCOM) area of operations. Travel may involve short and long-term TDY and permanent duty location reassignment within the CENTCOM AO. This role offers an opportunity to apply your Information Technology experience supporting the RF-ITV Program, which assists the US Army's Program Executive Office Enterprise Information System (PEO EIS) Logistics Information Systems (LIS) program. This program manages the world's largest technological infrastructure for in-transit tracking of military cargo within the Defense Transportation System (DTS).
PREFERRED QUALIFICATIONS:
- Experience installing, upgrading, and/or replacing RFID hardware and software, including Field Data Units (FDUs), fixed interrogators, modems, Radio Frequency Relays (RFRs), and various RFID versions.
- Proficiency in Read and Write software.
- Familiarity with TIPS Read/Write and Savi SmartChain Site Manager software.
- Knowledge of Serena Business Manager software.
RESPONSIBILITIES:
- Perform site surveys by gathering RFID business process information, photos, diagrams; install, upgrade, or replace RFID hardware and software, including FDUs, fixed interrogators, modems, RFRs, and RFID software.
- Monitor and maintain an Operational Readiness Rate (OR) of 95% or above for active FDU and interrogator configurations daily.
- Utilize tools such as ITV Servers, Integrated Support System (ISS), and daily ITV reports.
- Support calls and emails related to RFID field issues.
- Troubleshoot FDU computers, RFID hardware/software problems, and communication issues, including LAN/WAN, phone lines, and Iridium.
- Ensure implementation and documentation of applicable IAVA security patches.
- Secure and account for government-furnished equipment.
- Configure FDUs with standard baselines, including OS, applications, hardware, and security programs.
- Perform site maintenance visits and use remote management software to resolve system issues, visiting sites if remote efforts fail.
- Provide RFID hardware and software training to soldiers and civilians as needed.
- Support RFID operations during military exercises.
- Beta test RFID equipment and software, providing technical input for the monthly newsletter.
Connected Logistics values confidentiality for all applicants and offers a comprehensive benefits package, including health, dental, vision, life, and disability insurance, a 401(k) plan, and paid time off. We are an Equal Opportunity Employer committed to diversity and inclusion.
MINIMUM QUALIFICATIONS:
- Preference for candidates already in Kuwait with an active visa.
- Bachelor's Degree with 4-8 years of relevant experience or additional relevant experience in lieu of degree.
- Active DOD Secret Clearance.
- Current driver's license and ability to drive up to four hours continuously.
- Ability to climb ladders and ascend at least 25 feet in a lift (bucket truck).
- Intermediate computer skills, including troubleshooting hardware and software.
- At least a DoD Directive 8570 IAT Level II certification (e.g., Security+ CE).
- Knowledge of Microsoft Office Suite, Remote Management Software, Windows 10, and Antivirus Software.