Revenue Officer II TPAC

Salary: $48,222.00 - $84,388.00 Annually
Location : Statewide, NC
Job Type: Permanent Full-Time
Job Number: 25-
Department: Dept of Revenue
Division: Taxpayer Assistance & Collections
Opening Date: 05/12/2025
Closing Date: 5/16/2025 5:00 PM Eastern
Job Class Title: Revenue Officer II
Position Number:
Salary Grade: NC13

Description of Work

This is an INTERNAL POSTING open ONLY for current permanent employees of the NC Department of Revenue.

The North Carolina Department of Revenue is currently recruiting for a Revenue Officer II to work statewide in the Large Case Unit. The primary purpose of this position is to bring resolution to high-dollar taxpayer collection cases by conducting investigative research, interpreting and enforcing North Carolina tax laws and actively collecting liabilities due to the State. The Large Case Unit Officer will engage in all activities involving the collection and resolution of delinquent taxes including, but not limited to, requesting special assessments, working with taxpayers to meet criteria for an installment agreement, submitting Offers in Compromise and performing financial adjustments as well as timely and accurately submitting cases for action by the Special Enforcement Unit. The Large Case Unit Officer must have comprehensive knowledge of all tax schedules and revenue laws to determine tax liabilities, secure delinquent tax returns, conduct tax investigations and resolve cases. Cases assigned to the Large Case Unit Officer are considered some of the most complex in the TPAC division's inventory. The position must ensure impeccable communication and decision-making skills as erroneous actions by the members of the unit could result in undue hardship on taxpayers and could result in legal action being initiated against the Department. The Large Case Unit Officer must have a high degree of tax law knowledge and be able to work independently due to the virtual nature of the Unit. The Large Case Unit Officer is held to a high standard of accountability.

The Large Case Unit Officer reports directly to the Large Case Unit Supervisor. Problems involving tax policy, requests for special assessments and levies or other related issues are referred to the Large Case Unit Supervisor for clarification or approval. The Large Case Unit Supervisor will make periodic work reviews to ensure that appropriate actions are taken to resolve cases in a timely manner. These evaluations are reported to the Assistant Director in charge of the Large Case Unit.
Knowledge, Skills and Abilities / Competencies

• Thorough knowledge of revenue laws and the processes, procedures, and methodology required to administer each of the different tax types and schedules to determine tax liability, secure delinquent returns, conduct tax investigations, and assist taxpayers with filing delinquent returns
• Demonstrated experience with analyzing highly complex collection problems, determining proper application of the revenue laws, interpretations, and regulations, and evaluating alternative solutions
• Demonstrated experience working with and analyzing complex legal entity structures, financial documents and returns, and other complex problems in order to bring case resolution
• Thorough knowledge of the Department's Integrated Tax Administration System including the ability to make adjustments to taxpayer accounts as deemed appropriate
• Thorough knowledge of the Internal Revenue Code, administrative interpretations, accounting principles and all tax types and schedules and their application and administration
• Thorough knowledge of the taxation and enforcement provisions of the revenue laws and administrative regulations relating to all tax schedules
• Demonstrated experience acting in a professional manner during difficult, contentious, and/or stressful situations

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in accounting or collection work involving public contact; or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at .

If you have general questions about the application process, you may contact Human Resources at or . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at .
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

This position is for current, permanent employees of NC Department of Revenue. Are you a current employee?

• Yes
• No

02

Have you provided accurate start and end dates for all your previous work experience?

• Yes
• No

03

Where did you learn about this opportunity?

• OSHR Website
• Indeed
• NC DOR Website
• X, formerly known as Twitter
• Facebook
• Friend/Colleague
• LinkedIn
• College Recruitment Event
• Join NC
• Other

Required Question