Working Title: Retirement Services Specialist Job Class: Retirement Services Specialist Agency: MN State Retirement System - Job ID : 85934
- Location : St. Paul
- Telework Eligible : Yes, up to 2-3 days per week
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 05/012025
- Closing Date : 05/14/2025
- Hiring Agency/Seniority Unit : MN State Retirement System
- Division/Unit : MN State Retirement System / Service Call Center
- Work Shift/Work Hours : Day Shift
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $23.63 - $34.18 / hourly; $49,339 - $71,367 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
- Work Area: St. Paul, MN
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This posting may be used to fill multiple vacancies.
The purpose of this position is to provide MSRS retirement benefit plan information to plan participants and to communicate Minnesota Deferred Compensation, Health Care Savings Plan and Hennepin Supplemental Retirement Plan information to all public employees covered by the pension plans of the State, Minneapolis, St. Paul, Duluth, and the Statewide Teacher Retirement Association and also the Public Employees Retirement Association. This position will answer all incoming participant calls to the Customer Service Center, respond to general questions regarding benefits and refer all other calls to the appropriate person or department. The incumbent will also perform routine MSRS retirement estimates.
Minimum Qualifications To qualify for this position, you resume must meet the criteria outlined below:
Have eighteen months of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies; An Associate's Degree in business, accounting, or related; may substitute for 6 months of experience.
OR Hold a Bachelor's degree in business, accounting, or related degree.
AND Pass or provide proof of previously passing, the Retirement Systems' written assessment covering math table and chart interpretations, grammar, reading comprehension and public relations.
You must also demonstrate the ability to:
Think analytically in order to be able to interpret benefits, laws and legal opinions.
Effectively communicate verbally and in writing to provide excellent customer service.
Successfully work independently, as well as in a team setting.
Set priorities with competing deadlines.
Perform math computations and use computer software.
Perform duties requiring strong technical ability and human relations skills (including active listening, empathy, and explaining complexities to a variety of audiences.
You must also possess the ability to obtain FINRA Securities Industry Essentials, Series 6 and 63 licenses AND a Minnesota Life, Accident, and Health Insurance License within three (3) months of hire. Preferred Qualifications Experience administering retirement benefits, with the primary focus of delivering customer service, performing calculations, and providing legal explanations or interpreting benefit plans or policies.
Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.
Experience providing customer service in a call center environment.
Possession of FINRA Series 6 and 63 Licenses.
Possession of the Minnesota Life, Accident, and Health Insurance Licenses.
Additional Requirements It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
SEMA4 Records Check (applies to current and past State employees only)
Criminal History Check
Employment Reference Check
Social Security and Address Verification
The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.