Retail Team Leader

Croydon, London

DCK Group
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Role Title - Retail Team Leader/Supervisor - 35 hours per week - £13.00 per hour

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our partners include River Island, M&S, Matalan, Next and many more.

Our Retail Supervisors are key to our business, providing face-to-face contact and hands-on merchandising expertise in the stores we work with, along with line management responsibility for our retail associates. We offer:

  • Competitive rates of pay
  • Free jewellery - up to £55 per month.
  • Flexible working hours - work anytime during the day that suits you
  • No weekend working

This role is on a 35-hour contract per week, Monday to Friday. The pay rate is £12 per hour.

Location: You will cover the zone of Croydon.

Being tech-savvy is desirable as we use various apps to streamline work processes.

Job Role
  • You will need to be host and customer-focused, with a friendly, polite, professional, and positive attitude - an ambassador for our brands.

  • Consistently deliver excellent product presentation and visual merchandising standards to optimize sales.

  • Provide line management support to your team of retail associates, offering zone escalation support and ad-hoc expertise when needed.

  • Follow all operational processes and policies to ensure an efficient and safe working environment.

  • Your appointments will be scheduled using our industry-leading system, accessible via your mobile phone.

The Experience We Are Looking For
  • Supervisory experience in retail is essential. You should enjoy working in a team and building professional relationships.

  • Confident and positive with good interpersonal skills.

  • Comfortable working unsupervised, following written and visual instructions.

  • Excellent personal presentation as an ambassador for our brands.

  • Must be a driver with a full valid driving license and access to your own vehicle to travel efficiently within the zone.

  • Access to a device with Android 8.1+ or iOS 13.4+.

  • Proficient with mobile software and apps.

Please send an updated CV to be considered.

Date Posted: 11 May 2025
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