Job description
Retail Team Leader we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in delivering an exceptional customer brand experience in store. You will support the management team to motivate and lead the associate team to achieve store targets and strive for excellence across all areas.
Main responsibilities
Operations & Service
- Utilize your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring them to life for our customers.
- Make confident decisions in the best interest of our consumers, including handling in-store consumer issues.
- Act as a brand ambassador by embodying our behaviors, values, and style.
- Be a positive role model, building trust through collaboration and honest communication.
- Continuously develop your product knowledge and understanding of the business.
- Ensure the store looks appealing, embracing the Superdry store look.
- Take ownership of meeting business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
- Support compliance tasks such as loss prevention and health and safety.
- Exceed expectations and promote this attitude within the team.
- Share and promote the Superdry culture with colleagues.
- Maintain awareness of store KPIs and contribute ideas to improve performance.
- Be proactive and productive daily, making a positive impact.
- Represent yourself authentically.
- Hold keys and be responsible for opening and closing the store, including cash handling.
People (may vary depending on store)
- Support daily supervision of the team.
- Motivate and support colleagues to deliver excellent service.
- Provide clear direction and inspire associates to achieve targets.
- Lead the team alongside managers to meet store goals and create a positive work environment.
- Coordinate operational tasks effectively.
- Provide timely feedback, recognize successes, and address poor performance constructively.
Ideal candidate
- Experience in retail/sales and store operations, ready to advance.
- Passionate about our brand and creating memorable customer experiences.
- Obsessed with style and product knowledge.
- Experience in team leadership and motivation.
- Skilled in people management and communication.
- A collaborative team player.
- Organized, purposeful, and confident in ownership of tasks.
- Positive attitude towards challenges.
- Passionate about sharing your enthusiasm and acting as a role model.
- Creative problem-solver.
- Adaptable to change and fast-paced environments.
- Authentic and genuine personality.
Package description
- Competitive hourly rate.
- 20 days holiday plus your birthday off.
- Access to a stylish wardrobe with a generous clothing allowance.
- Up to 50% staff discount online and in-store.
- Flexible working patterns, including 4-day weeks for full-time roles (depending on store).
- Comprehensive training and development programs.
- Tailored induction and onboarding.
- Pension scheme contributions.
- Life assurance.
- Inclusive, diverse work environment with sustainable, premium products.
About the company
Superdry has been creating world-class products for 15 years, with a mission to inspire the style-obsessed consumer while maintaining a positive environmental impact.
We have rapidly gained market share globally, challenging established brands, and are now launching four new collections. We are committed to resetting our brand and returning to our design-led roots, seeking talented individuals to join us on this journey.