Retail Supervisor

Retail Supervisor, Gifted

Posting Number
req22700

Department
Student Food Service

Department Website Link

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
The kitchen and living room of the University of Arizona, where everyone can eat, play, relax, and get involved. The Arizona Student Unions is looking for a talented Retail Supervisor to join our team.
Join our team as a Retail Supervisor and help lead the daily operations of a dynamic, service-focused retail location on campus. In this role, you'll assist with supervising a team of staff and student employees while ensuring excellent customer service and efficient store performance. Responsibilities include supporting the hiring process, providing coaching and feedback, and helping to maintain a positive and professional work environment in accordance with university policies.

The ideal candidate will bring knowledge of retail operations, e-commerce platforms, and inventory management, including ordering and receiving processes. Experience with food or gift merchandise is highly valued, along with a strong understanding of cost control and resource management. This position requires flexibility in scheduling and reports to the Manager/Assistant Director.

If you're passionate about retail, team development, and creating a great customer experience, we encourage you to apply.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Assists manager on daily operations (front and back of house), including ordering, inventory control, labor and retail/food costs, budgeting, profit & loss development and labor.
• Assists with merchandising and maintaining shop. Works with manager to identify upcoming holidays/events requiring gift baskets and relays guest requests.
• Maintains e-commerce shop creating gift baskets with descriptions and selling prices. Schedules quantity on hand to allow for a sellout point.
• Hires, trains staff and coordinates their work schedules. Communicates oral and written instructions to assigned staff. Monitors the work of assigned staff and notify the appropriate management personnel of the need for corrective action.
• Notifies the appropriate personnel of process and/or quality problems, including, but not limited to, customer complaints.
• Maintain excellent customer service by planning, developing and implementing new ideas. Lead and monitor effective customer service practices within the unit. Fields email and phone call inquiries regarding orders.
• Completes required records and reports, including, but not limited to, those addressing inventory control and personnel. Ensures the maintenance, orders and receives materials and supplies via the Dining procurement and distribution system.

Knowledge, Skills, and Abilities:

• Ability to interpret instructions and perform basic arithmetic calculations.
• Experience in group leadership and knowledge of computerized inventory control systems.
• Knowledge in scheduling and customer relations.
• Proven experience in retail arena and e-commerce techniques and standards.
• Knowledge with conditions associated with indoor food preparation, storage, and service areas, including exposure to mechanical parts, heat and cold.

Physical Requirements:

• Ability to lift and transport up to 50lbs.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
• Must be available to work weekends, evenings, holidays, and days.

Preferred Qualifications

FLSA
Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
University Operations

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$47,356 - $59,195

Compensation Type
salary at 1.0 full-time equivalency (FTE)

Grade
6

Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level
M1

Job Family
Customer Service

Job Function
University Operations

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date

Expected End Date

Contact Information for Candidates

Open Date
5/12/2025

Open Until Filled
Yes

Documents Needed to Apply
Resume

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at .