Retail Supervisor

What you'll bring to the team

️ Retail Supervisor

Be the spark behind unforgettable guest experiences.

Do you thrive in fast-paced environments, love leading a team, and have a passion for delivering world-class guest service? We're looking for a dynamic Retail Supervisor to join our team and help lead the magic.

Qualifications & Experience

About the Role

As our Retail Supervisor , you'll be a front-line leader responsible for the day-to-day operations of the Retail Team. From maintaining safety standards to ensuring every guest walks away with a smile, you'll guide the team with energy, integrity, and a hands-on leadership style.

This role also includes Duty Manager shifts across all attraction departments - offering variety and great exposure.

What You'll Be Doing

Lead by example on the retail floor, inspiring your team with a positive, guest-first attitude

Coach and develop the Retail Team to consistently deliver outstanding service

Support hiring, onboarding, and ongoing training efforts

Ensure high standards in cleanliness, safety, and visual merchandising

Collaborate with the Retail Manager on scheduling, labor budgeting, and inventory control

Handle guest feedback and resolve concerns with professionalism and empathy

Oversee daily operations and KPIs, reporting key performance metrics

Participate in ordering, restocking, and managing incentive programs

Encourage teamwork, creativity, and ownership within your team

What You'll Bring

️ High school diploma or GED required (college degree preferred)

️ Minimum 2 years' supervisory experience in retail, hospitality, or attraction environments

️ A proven track record of team leadership, customer service, and driving results

️ Strong communication, people skills, and the ability to motivate others

️ A solutions-focused mindset with a high level of accountability

️ Comfort working with point-of-sale and inventory systems

Other Important Bits

Must be flexible with scheduling - including mornings, evenings, weekends, and holidays

Able to lift up to 50 lbs and work in varied environmental conditions

Comfortable standing, walking, and moving throughout the attraction for extended periods

Willing and able to serve as Duty Manager during assigned shifts

Why Join Us?

You'll be joining a team that's all about fun, energy, teamwork, and creating memories . This role offers incredible growth opportunities, the chance to work in a unique and exciting environment, and the ability to make a direct impact on the guest experience every single day.

Travel & Safety

May occasionally require local or domestic travel

Must follow all Health & Safety protocols as outlined by Merlin Entertainments

Ready to take your retail leadership to the next level? Apply now and help us create unforgettable moments for every guest, every time.

Benefits

Benefits of Joining Merlin Entertainments.

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge.

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work.

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us.

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments.

Pay Range

USD $19.00/Hr.

Submit a Referral

Connect With Us.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters.

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-IL-Schaumburg, IL

Job ID

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Chicago