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Benefits:
Competitive salary
Flexible schedule
Training & development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Assist with shipping and packaging packages. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. Open Monday - Saturday, must work some Saturdays.
The Ideal Retail Shipping & Customer Service Representative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional attention to detail
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent is required
Valid driver's license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Some supervisory skills preferred
Notary Public certification may be required
Retail Shipping & Customer Service Representative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service needs in person, through email, and by phone
Processes customer sales through the point-of-sale system
Upsells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, completes tasks, and organizes Virtual Mail
Retail Shipping & Customer Service Representative - Role Requirements:
Must be able to stand behind a sales counter for extended periods
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in person
Must perform all duties in a safe and efficient manner
Company Overview
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PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Date Posted: 30 March 2025
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