Retail Shift Leader I

Essential Duties and Responsibilities:

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)

Provides amazing customer experiences to all internal and external customers. (ACE Values)

Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures teammembers feel respected, accepted, and included.

Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,Sort)

Sorts, prices, and stocks hardline donations for sale according to established expectations.

Sorts, tags, and stocks softline donations for sale according to established expectations.

Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-upchange for maximum mission impact.

Accurately records donations, production of merchandise and specified tasks.

Exceeds established production goals corresponding to role in retail location.

Maintains clean work environment.

Demonstrates a mastery of cashier, Softline production, and donor services / hardline production roles through evaluation.

Obtains and maintains forklift and walk-behind stacker certification.

Obtains and maintains first-aid / CPR / BBP certification.

Trains team members as they are on boarded. Ensures that a positive example is set for all team members.

Recognizes when team members need coaching and provides immediate coaching when applicable.

Issue refunds and resolves customer concerns.

Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.

Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.

Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.

Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager



in accordance with established guidelines.

Performs other job-related duties as assigned