Description
Title: Retail Sales Supervisor
Department: Retail Services
FLSA Status: Part-Time, Non-Exempt
Salary Range: $23-$25 hourly
Statement of the job: The Retail Sales Supervisor, reporting to the Operations Manager, Retail Services, is responsible for overseeing the daily operations of the LA Phil retail stores located in Walt Disney Concert Hall and Hollywood Bowl. This includes supervising staff, ensuring a high level of customer engagement and managing store operations. The Retail Supervisor works closely with the Retail Management team to enhance customer experience and maximize revenue.
Essential Functions:
- Serve as the manager-on-duty, ensuring the stores run smoothly and efficiently.
- Train, mentor and supervise store staff, ensuring excellent customer experience and product knowledge
- Lead by example with strong leadership and coaching skills, demonstrating exceptional service
- Conduct pre-shift meetings, coordinate break schedules and assign tasks to ensure a high level of customer experience
- Maintain accountability for store operation, in compliance with LA Phil standards, policies and procedures
- Support inventory management, including the receiving process, restocking and distribution efforts
- Develop expert knowledge of the POS system and retail technologies to enhance operational efficiency
- Proactively identify and present opportunities to improve sales, service quality, operational efficiency and overall productivity
- Other duties may be assigned
Relationships
Reports To: Operations Manager, Retail Services
Interacts with: LA Phil Retail team and all LA Phil Staff
Minimum Requirements
Requirements:
- Minimum of 2 years of experience in specialty retail with focus on sales floor management
- Proven ability to take initiative and make sound judgement calls in line with company policies
- Ability to thrive in a fast-paced environment, managing competing priorities effectively
- Strong communication skills with experience in providing constructive feedback and achieving positive customer service outcomes
- Demonstrated leadership and supervisory ability, strong interpersonal skills
- Flexible to work, evenings and weekends and holidays as required, a minimum of 3 shifts per week
- Classical music background a plus but not required
- Ability to lift and carry up to 30 lbs., stand for 4+ hours, walk, pull weighted carts of 30+ lbs., and bend/stretch as needed
The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.
EQUAL EMPLOYMENT OPPORTUNITY POLICY The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.