Company Overview: Friendly Ford, located in vibrant Las Vegas, is a trusted automotive dealership known for its commitment to exceptional service and customer satisfaction. With a rich history spanning over 50 years, Friendly Ford offers a wide range of new and pre-owned Ford vehicles renowned for their reliability and innovation. Our dedicated team of professionals ensures every customer receives personalized attention and expert guidance throughout their automotive journey, from sales and financing to service and parts. At Friendly Ford, we strive to exceed expectations and foster lasting relationships within our community, making us a preferred choice for automotive needs in Las Vegas.
Position Summary: Friendly Ford seeks a dedicated Retail Sales Representative to join our Parts Department team. With a commitment to exceptional customer service and quality products, Friendly Ford provides a supportive environment where your sales skills can flourish. As a Retail Sales Representative, you will play a crucial role in delivering outstanding customer service and achieving sales targets in our Parts Department. Your ability to engage customers, understand their needs, and recommend appropriate products and services will contribute to the overall success and profitability of the dealership.
Responsibilities: - Greet and assist customers in a friendly and professional manner.
- Provide accurate information on product features, pricing, and after-sales services.
- Answer customer inquiries about specific products and services.
- Conduct price and feature comparisons to help customers make informed purchasing decisions.
- Cross-sell additional products to enhance customer satisfaction and increase sales.
- Ensure product racks are well-stocked and visually appealing.
- Process merchandise returns efficiently and according to company policies.
- Collaborate with other Retail Sales Representatives to ensure exceptional customer service, particularly during peak times.
- Inform customers about current discounts, promotions, and special offers.
- Gather and relay customer feedback to the Store Manager to improve service and product offerings.
- Stay informed about new products, services, and industry trends.
Skills: - Proven experience as a Parts Counter Person, Sales Associate, or similar role in retail sales.
- Understanding of the retail sales process and consumer behavior principles.
- Knowledge of inventory stocking procedures and basic math skills.
- Demonstrated ability to achieve and exceed sales quotas.
- Excellent communication skills with a knack for building trusting relationships.
- Ability to thrive in a fast-paced environment and adapt to varying shifts.
- High school diploma or equivalent.
- Valid driver's license required.
Benefits: - Competitive 401(k) retirement savings plan
- Employer matching contributions to 401(k)
- Bonus pay opportunities
- Comprehensive dental insurance coverage
- Generous employee discount on products and services
- Health insurance benefits
- Life insurance coverage
- Paid time off for vacation, sick leave, and holidays
- Referral program incentives
- Vision insurance for eye care needs
Equal Opportunity Employer Statement: Friendly Ford is an equal opportunity employer. We are committed to providing an inclusive work environment where all individuals are valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.