Retail Operations Manager, Guinness Open Gate Brewery London
Apply locations: London, England Full time Posted 2 Days Ago End Date: May 17, 2025 Job ID: JR
Job Description:
Retail Operations Manager, Guinness Open Gate Brewery, London
Location: Covent Garden, London
Type: Permanent, Full Time
Closing Date: May 16, 2025
About the Team
The Open Gate Brewery, London, is a new Guinness neighborhood in Covent Garden, spanning 52,000 sq ft, aiming to inspire brewing, food, retail, and culture. It includes a 15hl onsite brewery for innovation and limited editions, and a cultural space with community initiatives. Key features include iconic Guinness Gates, restaurants, retail spaces, a rooftop experience, brewery tours, and event spaces.
Role Purpose
The Retail Operations Manager will oversee retail operations at Mercer Walk and Neal Street stores, ensuring high standards, profitability, and brand reputation. Responsibilities include managing retail performance, developing new retail experiences, and supporting the retail team.
Responsibilities
- Implement operational processes and staffing
- Monitor store performance and improve KPIs
- Manage inventory levels and stock procurement
- Drive sales through marketing strategies and activations
- Manage staff scheduling, training, and development
- Maintain excellent customer service standards
- Ensure compliance with policies and regulations
- Lead diversity and inclusion initiatives
Key Stakeholders
Reports to the Head of Retail; manages a team of approximately 10 sales associates; collaborates with marketing, brand, and brewing teams.
Qualifications & Experience
- Minimum 5 years retail management experience
- Proven leadership and performance driving skills
- Strong analytical and commercial acumen
- Excellent time management and resilience
- Experience with retail management software (LS Central preferred)
Working with Us
We value flexibility and offer competitive benefits including performance bonuses, pension, share options, and wellbeing programs. We promote an inclusive culture aligned with Diageo and Guinness values, encouraging diversity and belonging across all levels.
Join Us
Be part of a global leader in premium drinks, celebrating diversity, innovation, and community. Bring your ambition and ideas, and help us shape a sustainable future.