At
DICK'S Sporting Goods, we're passionate about the positive impact that sports can have on lives. Every member of our team plays a vital role in fostering confidence and enthusiasm in our athletes, helping them to achieve their dreams. We pride ourselves on building an inclusive and diverse workforce that reflects the communities we serve.
If you're eager to make a meaningful difference with the world's greatest sports team, we invite you to apply and join us today.
OVERVIEW: We are seeking a dedicated, people-focused leader to manage store operations and elevate customer engagement within their specific area. As a Retail Operations Leader, you will be instrumental in upholding the highest standards of brand and operational excellence across the store. Your responsibilities will include delivering exceptional, hassle-free customer service and prioritizing team member coaching, development, and well-being while closely monitoring financial metrics and store performance.
- Oversee the daily operations of your designated store department.
- Collaborate with the Store Manager to plan and organize both immediate and future operational strategies.
- Engage with the local community to recruit talent and promote opportunities for team members to participate in community service.
- Work alongside the store leadership team to build a strong, inclusive, and diverse workforce while managing payroll budgets and scheduling requirements.
- Ensure compliance among team members with operational guidelines, brand standards, customer service expectations, and company policies.
- Implement loss prevention and safety protocols to drive shrink results.
- Encourage open communication and cultivate a creative and engaging environment for the team.
- Demonstrate a passion for personal and team development, integrating learning into daily leadership.
- Foster an inclusive store atmosphere where everyone-teammates and customers alike-feels safe, welcome, and respected.
QUALIFICATIONS: 1-3 years of experience in retail management or a customer-focused role.
Strong problem-solving and analytical skills.
Flexible availability, including nights, weekends, and holidays.