Company Overview Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. We are also a top fuel supplier, boasting one of the largest tanker fleets and providing essential services to oil operations in America's busiest basins. Our expertise spans supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, our values, people-first culture, and commitment to giving back remain central to our mission. We are dedicated to serving our guests, supporting fellow team members, and helping trucking companies keep North America moving.
We encourage all qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable laws. We especially welcome military candidates.
Position Overview Pilot Flying J is on the lookout for an experienced Retail Operations Assistant Manager to oversee our bustling retail facilities. You will play a crucial role in generating and executing business plans for the travel center and restaurant, aimed at achieving established sales, profit objectives, and customer satisfaction.
Your key responsibilities as a Retail Operations Assistant Manager will include:
- Ensuring that customer expectations are consistently met and exceeded.
- Conducting regular meetings with team members to foster communication and teamwork.
- Building and maintaining effective vendor relationships.
In this role, you will also focus on:
- Driving sales growth through team initiatives.
- Managing and developing team members, including hiring, interviewing, and training.
- Tracking inventory levels to optimize stock management.
- Providing exceptional customer service experiences.
- Conducting P&L analysis to inform business decisions.
We offer competitive pay starting between $56,485.00 - $89,100.00 per year, along with opportunities for short-term monthly incentives.
Qualifications As a Retail Operations Assistant Manager, you must demonstrate integrity and accountability at the managerial level, as well as possess outstanding team leadership skills. Flexibility is key, as this role requires availability for nights, days, weekends, and holidays.
To be considered, you should have:
- A minimum of 2-3 years of management experience in retail, restaurant, grocery, or service industries with responsibility for financial outcomes.
- Previous experience managing high-volume retail operations with P&L accountability.
- The ability to develop and maintain a customer-focused culture.
Additional Benefits We provide a range of benefits to support our team members, including:
- Fuel Discount
- Nationwide Medical, Dental, and Vision Plans
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
Join us in our mission to fuel people and keep North America moving.