This is a crucial role for the success of our retail stores. As a Customer Service Specialist, you will collaborate with both wholesale and retail customers to identify their needs, answer inquiries about our products, and suggest the best solutions. Your ability to quickly resolve customer concerns will play a key role in ensuring highest client satisfaction. Staying informed on product features and maintaining high quality and visual standards of the store is essential. Additionally, you will work towards delivering outstanding customer service while consistently achieving the store's sales targets.
Your responsibilities will involve interaction with customers, including minors, and handling payments, personal information, store merchandise, and other valuable items, with some access being supervised. Therefore, a review of your criminal history may be conducted to protect our business and community.
The selected individual will be required to work in stores within 15 miles of our location at 16200 SE 15th St, Vancouver, WA 98683. This is a FULL-TIME position with a starting pay of $18.75 per hour.
At Sherwin-Williams, we strive to inspire and enhance the world through our exceptional paints and coatings. Your talents and passion contribute significantly to our success and the satisfaction of our customers. We are committed to your growth and well-being by providing:
- Life: Rewards, benefits, and flexibility to enhance your health and wellness.
- Career: Opportunities for learning, skill development, and career growth.
- Connection: Being part of an inclusive team with a commitment to our community.
What is the Process to get Started? - Online Application: Locate the role(s) that interest you on our Careers page and create your profile.
- Digital Interview: Qualified candidates will be invited to complete a digital video interview with behavioral-based questions.
- In-Store Interview: Top candidates will be invited to meet with our team in a store setting.
At Sherwin-Williams, we prioritize your health, savings, and overall well-being. Our comprehensive benefits package includes health coverage, retirement benefits, generous leave, and more.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be legally authorized to work without the need for sponsorship.
- Must possess a valid, unrestricted Driver's License.
- Ability to retrieve materials and lift/carry up to 50 lbs frequently and up to 70 lbs occasionally.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service.
- Experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Proficiency in more than one language is preferred.
- Ability to read, write, understand, and communicate in Spanish.