This role is vital for the success of our retail operations. As a Retail Customer Service Representative, you will engage with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend the best solutions. You will also address any customer concerns promptly, ensuring the highest level of client satisfaction. Staying informed about product features and upholding store quality and visual standards will be part of your responsibilities.
In this role, you will interact with customers, including minors, and may handle cash and payment methods, as well as access personal information and valuable items. Due to this access, a review of criminal history is necessary to safeguard our business operations and protect our customers, employees, and the general public.
The selected candidate will work at Store , located at th Street N Unit 7, Pinellas Park, FL 33781. This is a part-time position offering up to 28 hours per week with a starting salary of $17.00/hour.
At Sherwin-Williams, we believe there are many paths to success, and we are committed to your career development. We embrace individuals from diverse backgrounds and experiences, encouraging all qualified candidates to apply, including those with disabilities and Protected Veterans. Here, you can explore your motivations, drive innovation, and thrive in an environment that allows you to express your unique talents.
What is the Process to Get Started? - Online Application: Visit our Careers page to find roles that suit you. Allocate 15 minutes to create your profile by entering your details or importing from a job board.
- Digital Interview: Qualified candidates will be invited to complete a video interview through HireVue, consisting of behavioral-based questions. You can record this interview at your convenience but must complete it within 7 days of receiving the invitation.
- In-Store Interview: Our recruitment team will review your video interview, and top candidates will be invited for an in-person meeting in a store or branch.
Our mission includes supporting our employees and their families through a range of world-class benefits focused on wellbeing and work-life balance. For a summary of benefits that may be available upon employment, please check our benefits webpage.
Compensation will be determined based on various factors, including geographic location, skills, experience, and organizational needs. The listed wage range is accurate as of this posting date, but the Company reserves the right to modify this information at any time.
Qualified applicants with arrest or conviction records will be considered for employment according to applicable laws.
Sherwin-Williams is committed to creating an inclusive and diverse workplace and is an Equal Employment Opportunity/Affirmative Action employer. All qualified candidates will receive consideration without discrimination based on race, color, religion, sex, or any other protected status.
Please note that our recruiting team will never ask for payment or sensitive personal information during the application process.
- Deliver exceptional customer satisfaction through outstanding sales service.
- Assist customers in person and over the phone to understand their needs and present suitable products and services.
- Build strong relationships with wholesale and retail customers.
- Process sales transactions accurately, adhering to policies and procedures.
- Work towards achieving sales goals on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products to meet customer specifications.
- Restock shelves and arrange displays attractively.
- Keep store equipment clean.
- Assist with loading/unloading delivery trucks and making deliveries when needed.
- Maintain a well-stocked and visually appealing assigned area.
- Stay knowledgeable about products offered and discuss available options with customers.
- Adhere to inventory control procedures.
- Suggest strategies for improving sales.
Minimum Requirements: - Must be at least 18 years old.
- Must have legal authorization to work in the country without requiring sponsorship.
- Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
- Must be willing to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications: - Possess a valid, unrestricted Driver's License.
- Have a High School diploma or GED.
- At least one year of experience in delivery, retail, or customer service roles.
- Prior experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in multiple languages, particularly Spanish.