This role is vital to the success of our retail operations. As a Customer Service Representative, you will engage with wholesale and retail customers to identify their needs, provide answers regarding Sherwin-Williams products, and recommend tailored solutions. You will also be responsible for quickly addressing customer concerns to ensure the highest level of client satisfaction.
Additionally, you will stay informed about product features and uphold the visual standards of our offerings and the store environment. Achieving outstanding customer service while consistently meeting the store's sales targets is key in this position.
Job duties will involve interaction with customers of all ages, including minors, and access to cash and various payment methods, which may be both supervised and unsupervised. To safeguard our operations and uphold our reputation, a review of criminal history is necessary to ensure the safety of customers, staff, vendors, and the community.
Part-Time Position The selected individual will work at Store , located at: 3175 E Bell Rd, Phoenix, AZ 85326.
At Sherwin-Williams, our mission is to inspire and improve the world through coloring and protecting what matters. Your unique skills and passion are what drive our collective success. We are dedicated to investing in and supporting you through:
- Benefits that enhance your health and well-being
- Career development opportunities to expand your skills and expertise
- A commitment to building connections within an inclusive team and broader community
What is the Process to get Started? - Online Application: Visit our Careers page to find the role that interests you. Take about 15 minutes to set up your profile and submit your application.
- Digital Interview: Qualified applicants will receive an invitation to complete a video interview through HireVue. This allows you to answer behavioral questions at your convenience, but we encourage you to complete it within 7 days of receiving the invite.
- In-Store Interview: Top candidates will be invited to an in-person interview in one of our locations.
We care about the health and well-being of our employees and their families. One example is our comprehensive benefits package, which can be viewed on our benefits page.
Compensation is based on a variety of factors, such as skill sets, experience, and specific needs of the business. The wage range provided takes these factors into account.
Qualified applicants with criminal records will be considered for employment in accordance with applicable laws. We are proud to be an Equal Employment Opportunity employer, and all candidates will be considered without discrimination.
Please note that Sherwin-Williams will never ask for payment or sensitive personal information during the application process.
Key Responsibilities: - Deliver exceptional customer service to ensure satisfaction
- Assist customers in person and over the phone, understanding their needs and offering suitable products
- Build trustful relationships with customers
- Process transactions accurately in line with company policies
- Achieve sales goals regularly
- Maintain organized work order files and product formulas
- Pull and prepare products from stock
- Tint and mix products as requested
- Restock shelves and arrange displays
- Maintain cleanliness of store equipment
- Assist with delivery logistics when necessary
- Keep assigned areas stocked and visually appealing
- Stay informed about product offerings and options
- Adhere to inventory control policies
- Propose improvements for sales strategies
Minimum Requirements: - Must be at least 18 years old
- Must be legally authorized to work without sponsorship
- Possession of a valid, unrestricted Driver's License
- Ability to lift and carry materials up to 50 lbs frequently and up to 70 lbs occasionally
- Willingness to work all scheduled hours including evenings and weekends
Preferred Qualifications: - High School diploma or GED
- At least 1 year of experience in retail or customer service
- Experience in selling paint and related products
- Familiarity with tinting and mixing equipment
- Bilingual abilities, particularly in Spanish, are a plus