This position plays a crucial role in the success of our retail stores. As a Retail Customer Service Expert, you will engage closely with both wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and suggest the best solutions. Your goal is to resolve customer concerns quickly and ensure maximum satisfaction while staying informed about product features to maintain high quality and visual standards in the store.
Your responsibilities include achieving exceptional customer service while consistently meeting sales goals.
The work location will be around a 15-mile radius of Store , at: 6262 Mayfield Road, Mayfield Heights, OH 44124. This is a full-time position with a hiring rate of $15.25/hr. As a Retail Customer Service Expert, you will interact with customers, including minors, and handle cash and payment methods, along with other valuable items, either under supervision or independently. Therefore, a review of criminal history is necessary to protect our business, customers, and employees.
We believe in diverse paths to success and encourage you to explore your potential with us. At Sherwin-Williams, all qualified individuals, including those with disabilities and Protected Veterans, are welcome to apply. We value your unique talents and abilities as you grow with us.
What are the Steps to Get Started? - Online Application: Find interesting roles on our Careers page and take about 15 minutes to create your profile.
- Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, including behavioral-based questions. You can record this anytime within 7 days of receiving the invitation.
- In-Store Interview: Candidates who excel in the video interview will have the chance to meet our team in-store.
We prioritize employee wellness through a comprehensive benefits package that supports a healthy life and financial security, detailed further on our benefits site.
The listed compensation and benefits are accurate as of the posting date and are subject to change. Compensation may vary based on different factors such as geographic location and experience.
We are committed to an inclusive and diverse workplace, welcoming all qualified candidates without discrimination. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans from employment services.
Be cautious of recruiting scams; our team will never ask for payments or sensitive personal information during the application process.
- Provide exceptional customer service to ensure high satisfaction levels.
- Assist customers both in person and over the phone by identifying their needs and presenting appropriate products and services.
- Build meaningful relationships with wholesale and retail customers.
- Accurately process sales transactions following company policies.
- Meet and achieve sales goals across different timelines.
- Maintain organized work orders and product formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Restock shelves and set attractive displays.
- Ensure cleanliness and functionality of store equipment.
- Assist with loading and unloading delivery trucks.
- Support with deliveries when necessary.
- Keep assigned areas stocked and visually appealing.
- Stay knowledgeable about product offerings and available options.
- Adhere to inventory control procedures.
- Propose improvements for sales performance.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Legally authorized to work in the country without requiring sponsorship.
- Must possess a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs. frequently, and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Availability to work all scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- Minimum one (1) year of experience in delivery, retail, or customer service roles.
- Prior experience selling paint and paint-related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in more than one language is a plus.
- Proficiency in Spanish is preferred.