As a Retail Customer Service Associate, you will play a vital role in enhancing the customer shopping experience through merchandising, stocking products, cashiering, and maintaining a clean store environment. Join our team at ALDI and provide exceptional service by collaborating effectively with your co-workers.
Position Type: Full-Time
Average Hours: 32-40 hours per week
Starting Wage: $17.50 per hour
Wage Increases: Year 2 - $18.00
Year 3 - $18.50
Year 4 - $18.50
Year 5 - $19.50
Duties and Responsibilities: You must be able to perform duties with or without reasonable accommodation.
- Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
- Process customer purchases, perform general cleaning duties, and neatly stock shelves and merchandise displays.
- Deliver exceptional customer service, assisting customers with their shopping experience.
- Work collaboratively with team members and communicate clearly with store management.
- Provide feedback to management on products, inventory losses, scanning errors, and general issues.
- Participate in store inventory counts and monitor inventory for accuracy.
- Adhere to cash policies and procedures to minimize losses.
- Comply with company policies and procedures while maintaining the security and confidentiality of documents and data.
- Perform other duties as assigned.
Physical Demands: - Ability to stock merchandise from receiving to shelving; ability to place products weighing up to 45 pounds on shelves at various heights.
- Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk throughout the store.
- Must be able to perform duties with or without reasonable accommodation.
Qualifications: - Must be 18 years of age or older to be employed in this role.
- Ability to provide prompt and courteous customer service.
- Ability to operate a cash register efficiently and accurately.
- Ability to safely and properly use equipment, including electric/manual hand jack, floor scrubber, and cardboard baler.
- Ability to perform general cleaning duties to company standards.
- Ability to interpret and apply company policies and procedures.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to stay organized, pay attention to detail, follow instructions, and multitask efficiently.
- Meet any state and local requirements for handling and selling alcoholic beverages.
Education and Experience: - High School Diploma or equivalent preferred.
- Prior work experience in a retail environment preferred.
- A combination of education and experience providing equivalent knowledge.
ALDI offers
competitive wages and comprehensive benefits, including:
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- National Discount Program
Additionally,
eligible employees can access:
- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Up to 6 Weeks Paid Parental Leave at 100% of pay
- Up to 2 Weeks Paid Caregiver Leave at 100% of pay
- Short and Long-Term Disability Insurance
- Life, Dependent Life and AD&D Insurance
- Voluntary Term Life Insurance
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on any protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.