This role is vital for the triumph of our retail operations. As a Retail Customer Service Associate, you will collaborate with both wholesale and retail customers to identify their needs, respond to inquiries about Sherwin-Williams products, and recommend suitable solutions. You will be expected to address customer concerns promptly, ensuring outstanding satisfaction while staying informed on product features and maintaining the high quality and visual standards of our offerings.
Your responsibilities will also involve achieving exceptional customer service while consistently meeting the store's sales targets.
The selected individual will work at the following locations:
- Store at 3813 Dewey St, Manitowoc, WI 54220
- Store at 1704 Erie Ave, Sheboygan, WI 53081
As this position involves customer interactions and access to cash and sensitive information, a criminal background check is necessary to safeguard our business and its stakeholders.
At Sherwin-Williams, we are dedicated to inspiring and enhancing the world through our innovative paints and coatings. Your skills, passion, and energy are critical in helping us achieve this goal. We are committed to your career growth, health, and overall well-being by providing:
- Rewards and benefits: A flexible package to support your health and wellness.
- Career development: Opportunities for skill enhancement and career advancement.
- Community connection: A team-oriented environment with a focus on inclusivity and community support.
What's the process to get started? - Online Application: Visit our Careers page to find roles that interest you and create a profile.
- Digital Interview: Qualifying candidates will complete a digital video interview with behavioral-based questions.
- In-Store Interview: Candidates who stand out will meet with our team in-store.
We offer a comprehensive range of benefits designed to support our employees. From retirement plans to healthcare options, we value your well-being. For details on our offerings, please visit our benefits page.
Compensation is based on various factors including experience and skills. The salary range is subject to change based on location and other business needs.
We welcome applicants with arrest or conviction records in compliance with relevant laws.
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
Beware of job scams: Our team will never ask for payment or sensitive personal information during the application process.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by identifying needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Process sales transactions accurately in accordance with policies.
- Achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and formulas.
- Prepare products from the sales floor or warehouse.
- Tint and mix products to meet customer specifications.
- Stock shelves and arrange displays.
- Clean store equipment and maintain an organized store.
- Load/unload delivery trucks and assist with deliveries as needed.
- Keep assigned areas in-stock and visually appealing.
- Remain knowledgeable about product offerings and options.
- Comply with inventory control processes.
- Provide suggestions for improving sales.
Minimum Requirements: - Must be at least 18 years of age.
- Legal authorization to work without sponsorship now or in the future.
- Valid, unrestricted Driver's License.
- Able to lift and carry 50 lbs. frequently and up to 70 lbs. on occasion with or without reasonable accommodation.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- One year of experience in delivery, retail or customer service.
- Experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in multiple languages, particularly Spanish.