This role is crucial for the success of our retail operations. As a Retail Customer Service Advisor, you will engage directly with both wholesale and retail customers to understand their needs, answer their inquiries about Sherwin-Williams products, and provide tailored recommendations. Your primary goal will be to resolve customer concerns swiftly and ensure maximum satisfaction while maintaining up-to-date knowledge of product features and high visual and quality standards of the store.
Key responsibilities include:
- Delivering exceptional customer service to achieve satisfied clients.
- Engaging with customers both in-store and over the phone to identify their needs and suggest suitable products and services.
- Building trusting relationships with wholesale and retail customers.
- Processing sales transactions with accuracy, following company policies.
- Meeting sales targets consistently on a monthly, quarterly, and yearly basis.
- Maintaining organized work order files and product formulas.
- Retrieving products from floor shelves or the warehouse as needed.
- Tinting and mixing products to customer specifications.
- Ensuring store displays are well-stocked and visually appealing.
- Performing cleaning duties for store equipment.
- Handling loading and unloading of delivery trucks.
- Assisting in deliveries when required.
- Maintaining cleanliness and presentation of assigned areas.
- Staying knowledgeable about the products offered to effectively discuss options with customers.
- Following inventory control procedures.
- Providing suggestions to enhance sales performance.
This position involves interaction with customers, including minors, and access to cash and valuable items, necessitating a review of criminal history to ensure safety for customers, staff, and the public.
Work will be performed at Store , located at: 3192 US Highway 70, Black Mountain, NC 28711.
Join Sherwin-Williams, where we strive to inspire and improve the world through our high-quality paints and coatings. Our employees are the cornerstone of our success, and we are committed to providing a supportive environment that fosters growth and development.
Your career with us starts here. We offer a competitive hourly wage starting at $15.50 along with a comprehensive benefits package aimed at enhancing your well-being.
To be considered for this role, you must meet the following minimum requirements:
- At least 18 years of age.
- Legally authorized to work in the country without requiring sponsorship.
- Possess a valid, unrestricted Driver's License.
- Ability to frequently lift and carry up to 50 lbs and occasionally 70 lbs, with or without reasonable accommodation.
- Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred qualifications include:
- High School diploma or GED.
- One year of experience in delivery, retail, or customer service roles.
- Experience in selling paint and related products.
- Familiarity with tinting and mixing equipment.
- Ability to communicate in multiple languages, especially Spanish.
At Sherwin-Williams, we are an Equal Employment Opportunity employer, and we value diversity in our workforce. We encourage all qualified candidates to apply.