Customer Service Representative - $18/hr - Naples, FL We are seeking a motivated and professional Customer Service Representative to join our client in Naples, FL. This position offers a pay rate of
$18 per hour and an opportunity to work in a fast-paced, customer-focused environment.
Position: Customer Service Representative
Location: Naples, FL
Pay Rate: $18/hour
Schedule: 8am - 5pm Monday - Friday
Key Responsibilities: - Greet customers quickly and in a friendly manner, ensuring excellent service.
- Handle customer requests in person or by phone, providing information about services, equipment, and billing.
- Accept payments and ensure the proper internal/external documentation is completed.
- Provide Tier 1 technical support, including troubleshooting and rebooting equipment.
- Improve customer retention and drive sales by offering relevant programs and services.
- Follow through on customer inquiries concerning services, products, billing, equipment, claims, and collaborate with other departments to resolve issues.
- Continuously stay up-to-date on all company products, services, and promotions.
- Use the billing system to initiate and complete service orders and handle customer requests.
- Ensure accuracy of customer accounts and billing information with zero errors.
- Maintain an ability to work independently with minimal supervision after training.
- Answer customer calls in a professional and courteous manner.
- Maintain prompt and consistent attendance, adhering to the schedule.
Qualifications: - Strong communication and customer service skills.
- Ability to troubleshoot basic technical issues.
- Detail-oriented with a focus on accuracy.
- Ability to work independently and handle multiple tasks.
- Previous customer service or technical support experience is a plus, but not required.
- Must be reliable, punctual, and committed to maintaining high standards.
Benefits:- Comprehensive training to ensure your success.
- Opportunities for career growth and advancement.
- Positive, supportive work environment.
Apply now and become a valuable part of our client'steam in Naples.