Retail Coordinator

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness.

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Internal Deadline: 5/20/2025

POSITION SUMMARY: Provides coordination for major branch activities of delivering strong customer sales and service, insuring compliance with corporate operational policies and procedures and providing workflow direction to branch staff. Communication of corporate policy and procedure to branch staff is an essential requirement of this position.

ESSENTIAL FUNCTIONS:

1. Under the direction and supervision of the Branch President and assist the Branch President in performing management duties.

2. Approval authority with wires, Cashier's Checks and cashing checks.

3. Assists the Branch President with employee reviews and interviews.

4. Schedules and assigns work to branch staff and conducts some branch training, including branch coverage when needed and appropriate.

5. Reinforces standards for sales and services as well as motivate and coach branch staff.

6. Responds to employee questions, concerns and complaints.

7. Coordinates operational activities within the branch to ensure compliance with legal, regulatory requirements and corporate policy and procedures.

8. Works with Corporate Coordinator and Branch/Market President.

EXPERIENCE REQUIRED:

Three (3) to five (5) years experience in operations, customer service and/or human resources activities. Minimum of two (2) years leadership or experience.

EDUCATION, CERTIFICATIONS & TRAINING:

High school diploma or GED required. Bachelor's degree preferred or equivalent experience.

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Strong decision making and problem solving skills.
• Excellent interpersonal skills.
• Ability to resolve complex customer and employee related issues with minimal guidance.
• Ability to demonstrate understanding of branch operations and financial products and services.
• Excellent listening, verbal and written communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.