At Consumer Cellular we are redefining Retail. Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don't. This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship - can we call you our friend?
We are in the business of transforming the retail experience by doing things differently. Our team members work 40 hours a week, they are encouraged to build relationships with guests, and our team members love coming to work every day. If you do not believe us, stop by one of the stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and receiving an unparalleled shopping experience.
Job Summary The
Retail Assistant Store Manager role requires meeting and exceeding expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Retail Assistant Store Manager must have excellent customer service skills, train and manage talent and the ability to lead and develop others. This role requires strong performance management and coaching skills to allow for ongoing development of their team members. This position will be responsible for managing both full and part time Mobile Advisors.
Essential Functions - Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
- Establishes and maintains critical relationships with senior store and field leadership.
- Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
- Ensures employee satisfaction through progressive employee engagement.
- Manages performance in store to achieve all sales and customer service objectives.
Supervisory or Management Responsibility/Decision Making Level - Works collaboratively with senior store and field sales leadership to achieve all company objectives.
- Participates in regular senior store leadership meetings.
- Provides regular reports to senior store leadership.
- Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
- Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
- Directly coaches and trains sales representatives within store.