The Retail Assistant Manager plays a key role in supporting the Store Manager by driving sales, enhancing customer service, maintaining store appearance, and overseeing operations. This role includes stepping in as the Store Manager when needed and leading a team committed to exceptional customer experiences.
Bilingual candidates are strongly encouraged to apply.
ESSENTIAL JOB FUNCTIONS Lead and motivate team members to deliver outstanding customer service to both retail and professional customers.
Supervise customer service standards in the retail showroom, ensuring team members effectively execute customer service initiatives.
Collaborate with the Store Manager to maintain adequate staffing at the retail sales counter, particularly during peak hours.
Assist in setting team goals, providing constructive feedback, coaching, and ensuring team members are engaged in continuous training.
Contribute to the hiring process by undertaking recruiting tasks, scheduling and leading interviews, evaluating applicants, and working with management to select the best-fit candidates.
Ensure phone calls are answered in accordance with company protocols.
Oversee the timely processing of online purchases, store transfers, and shipment notifications to customers.
Utilize the electronic purchase order system to manage special orders and external purchases proficiently.
Ensure customer returns and exchanges are handled efficiently and kindly, with accurate refunds and organized returned merchandise.
Verify that all merchandise, including core charges and warranties, are invoiced before leaving the store.
Communicate important messages and delegate merchandising tasks to ensure completion.
Monitor team compliance with company policies, ensuring adherence to work schedules and proper clocking procedures.
Perform essential opening and closing duties, including financial verifications and securing the store premises.
Assist the Store Manager in maintaining the overall store facility, including the interior and exterior environments and service equipment.
Additional responsibilities as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
Desired: Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish preferred).
O'Reilly Auto Parts is committed to growth and stability, believing in promoting from within and providing ample opportunities for career development.
Total Compensation Package: - Competitive wages and paid time off.
- Stock Purchase Plan and 401k with employer contributions starting from day one.
- Comprehensive medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
- Health and wellbeing programs for team members.
- Tuition assistance programs.
- Career advancement opportunities.
O'Reilly Auto Parts is an equal opportunity employer, promoting diversity in the workplace. The company does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected status.
Individuals with disabilities may need reasonable accommodations during the application or employment process, and should contact O'Reilly Auto Parts to discuss their needs.