Overview: As a Retail Assistant Manager, you will leverage your leadership experience and commitment to exceptional customer service to create a top-notch experience for our customers. Collaborating closely with store leaders, you will develop your managerial skills while coaching our Customer Service Representatives, playing a vital role in driving team performance. We are dedicated to fostering your career growth through comprehensive training and development programs that enable you to excel.
Responsibilities: - Deliver an outstanding customer experience by educating clients and providing tailored recommendations based on their financial needs throughout the loan or pawn process.
- Support customer account management through payment acceptance, appointment monitoring, and management.
- Assist in loss prevention and recovery processes, prioritizing customer service to minimize charge-off accounts.
- Achieve company performance standards by exploring business partnership opportunities, garnering referrals, and actively participating in community events.
- Build strong customer relationships to enhance business growth, maintain store profitability, and increase brand loyalty.
- Coach and develop Customer Service Representatives to ensure adherence to safety procedures and quality standards.
- Ensure accuracy and integrity in maintaining customer information within the Point of Sale (POS) system.
- Uphold compliance with company policies and legal regulations while ensuring the security of the store environment.
- Conduct proper security protocols and manage opening and closing procedures regarding the vault, cash drawer, and bank deposits.
- Oversee the appearance and cleanliness of the store, addressing maintenance needs proactively.
- Adapt effectively in a fast-paced work environment while managing multiple tasks and meeting performance goals.
- Utilize strong communication skills to interact positively with customers and team members at all levels.
Qualifications: - High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Professional demeanor with customers and colleagues.
- Strong attention to detail, ensuring accurate data entry.
- Valid driver's license, auto insurance, and access to a vehicle for work-related purposes (mileage compensation available).
- Proficiency in Point of Sale systems, Microsoft Office, and other computer applications.
- Minimum age of 18 years required.
- Background check required in accordance with applicable law.
- Physical ability to meet the demands of this position, including standing for extended periods and lifting up to 25 pounds.
Preferred Qualifications and Skills: - Experience in check cashing, document verification, and/or money order processing.
- Previous cash handling and cash vault management experience.
- Bilingual (English/Spanish) is advantageous and may be required for specific positions.
What We Offer: - Comprehensive new hire training program.
- Access to a robust learning management system with a variety of e-learning modules and training programs.
- Performance-based career advancement opportunities.
- Educational Reimbursement Program.
- Multiple medical insurance coverage options, including free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) plans with a generous company match.
- Company-sponsored life and AD&D insurance.
- Voluntary benefits, including dental, vision, and various insurance plans.
- Paid Time Off accrued at a rate of 12 days per year, with additional days for each year of service.
- A diverse culture and inclusive work environment.
Note: Benefits are subject to change and may include terms and conditions outlined in governing plan documents.
About Us: TitleMax is one of the largest title lending companies in the United States, assisting thousands daily with title loans and personal loans in select states. Since our first store opened in 1998, TitleMax has expanded to over 800 locations across 13 states.
The information herein is not an exhaustive list of the duties and responsibilities nor the skills required for this role. The Company may revise job descriptions, assigning additional functions at their discretion as needed.
Important: The Community Choice Financial Family of Brands will not request banking information during the hiring process, nor conduct interviews via text. Official communications will only come email domains. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to fostering an inclusive workplace free of discrimination on any protected characteristic, encouraging candidates from all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.