Overview: As a Retail Assistant Manager, you will leverage your leadership and customer service skills to deliver an exceptional experience for our clients. In this role, you will enhance your management abilities by supporting store leaders with recovery operations, customer engagement, and risk management. Additionally, you will play a key role in training and coaching Customer Service Representatives, advocating for compliance, and upholding Company standards. We are committed to fostering your career growth through a comprehensive training and development program that will help you excel.
Responsibilities: - Deliver an outstanding customer experience throughout the entire loan or pawn process by educating consumers on their financial options.
- Assist with account management and recovery tasks, including collection calls, while prioritizing customer service to minimize account charge-offs and losses.
- Achieve Company performance metrics by exploring business partnerships, cultivating referrals, and participating in community events.
- Build and nurture customer relationships to drive new business, sustain store profitability, and enhance brand loyalty.
- Support and mentor Customer Service Representatives to ensure adherence to quality standards and safety protocols.
- Maintain accurate and secure customer information in the point of sale (POS) system.
- Foster a compliant work environment by adhering to Company policies and all relevant laws and regulations.
- Ensure office security by following proper opening and closing procedures, including handling vault and cash management.
- Monitor and maintain the store's internal and external appearance, addressing facility needs and scheduling maintenance as necessary.
- Adapt and thrive in a fast-paced environment while managing multiple tasks effectively to meet performance goals.
- Utilize your interpersonal skills to engage with customers and Team Members at all levels.
- Commit to a full-time work schedule with regular in-person attendance, including some Saturday hours, with a minimum of 40 hours per week.
Qualifications: - High School Diploma or equivalent is required.
- A minimum of 3 months in a supervisory or leadership role is preferred.
- At least one year of experience in customer service, sales, or retail is required.
- Valid driver's license, auto insurance, and personal vehicle for business use (mileage compensated).
- Strong verbal and written communication skills.
- Ability to use various systems, including phone, POS, and Microsoft Office.
- Must be at least 18 years of age (19 in Alabama).
- A background check is required and will be conducted in compliance with applicable law.
- Ability to meet physical demands, including standing for long periods and lifting up to 25 pounds.
Preferred Qualifications and Skills: - Associate degree or higher is a plus.
- Bilingual skills in English/Spanish are advantageous and may be required for certain areas.
What We Offer: - A comprehensive new hire training program.
- Access to an extensive learning management system with e-learning modules and training opportunities for your professional development.
- Performance-driven career advancement.
- Educational Reimbursement Program.
- Multiple medical insurance coverage options, including free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plans with a generous Company matching program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits such as dental, vision, disability plans, and even pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for every year of service after the first year of employment).
- A culture that celebrates diversity and inclusivity.
Based on current benefit offerings, which are subject to change. Specific benefits may be governed by plan documents for detailed eligibility requirements.
About Us: TitleMax is one of the nation's largest title lending companies, assisting thousands of individuals daily in obtaining cash through title loans/pawns, as well as personal loans in select states. Since opening our doors in 1998, TitleMax has expanded to over 800 locations across 13 states.
The information provided is not an exhaustive list of responsibilities or skills required for the job. The Company may modify the job description at any time, and additional duties may be assigned by supervisors as necessary.