Overview: As a Retail Assistant Manager, you will be an essential partner in guiding our customers toward swift and dependable financial solutions. This role is designed to enhance your leadership abilities by actively managing recovery processes, conducting customer outreach, and ensuring risk management is a priority. You will support the training and development of customer service representatives, while championing compliance and upholding company standards. Your keen eye for detail and commitment to following best practices will cultivate a professional and respectful atmosphere valued by both customers and employees.
Responsibilities:
- Build and strengthen customer relationships through daily inbound and outbound call campaigns aimed at generating new business, ensuring store profitability, and enhancing brand recognition.
- Optimize customer success by recommending additional products that align with their needs.
- Evaluate the risk of financial transactions and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
- Offer support, coaching, and development to Customer Service Representatives to maintain high quality standards and adherence to safety protocols.
- Implement proper opening and closing procedures, including managing vault and cash drawer to maintain office security protocols.
- Oversee account management and recovery processes, including collection calls, with a focus on customer service to mitigate losses.
- Ensure a compliant work environment by adhering to company policies and local, state, and federal regulations. Conduct store audits, create reports, and compile financial data to reinforce compliance.
- Maintain the internal and external appearance of the store, addressing facility needs and scheduling maintenance services when necessary.
- Adapt quickly to a fast-paced environment while managing multiple tasks efficiently to achieve both individual and team performance goals.
- Fulfill a full-time work schedule that includes at least 40 hours a week with regular, in-person attendance, including weekends.
Qualifications:
- High School Diploma or equivalent required.
- Minimum of one year experience in customer service, sales, or retail.
- At least 3 months of relevant leadership experience as a supervisor or key holder.
- Excellent verbal and written communication skills.
- Proficient with phone systems, Point of Sale, Microsoft Office, and other relevant software.
- Must be at least 18 years of age (19 in Alabama).
- Background check required. All background checks are conducted in accordance with applicable law.
- Ability to meet the physical demands of standing for up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls, such as a keyboard.
Preferred Qualifications and Skills: - Experience in leadership roles within sales or customer service environments.
- Management experience in retail, convenience store, grocery, financial, service, or related fields.
- Familiarity with check cashing, document verification, and money order processing.
- Bilingual in English and Spanish is a plus, and may be required for specific locations.
- A valid driver's license, auto insurance, and personal vehicle for business use (mileage compensated).
What We Offer: - A comprehensive new hire training program.
- Access to a robust learning management system with numerous e-learning modules and training programs for professional and personal development.
- Career advancement opportunities based on performance.
- Educational Reimbursement Program.
- Multiple medical insurance options, including free telemedicine and HSA/FSA options.
- Traditional and Roth 401(k) Retirement plans with a generous company match.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits like dental, vision, short-term and long-term disability plans, accident and critical illness insurance, and even pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year).
- A diverse and inclusive work culture.
- A relaxed, business casual dress code that welcomes jeans and sneakers.
Note: These benefits are subject to change without notice. Certain benefits may have specific eligibility requirements or terms and conditions.
About Us: For over 30 years, Check Into Cash has been a leading provider of short-term credit solutions. We offer an array of financial services to support families in addressing their evolving financial needs, including payday advances, cash advances, title loans, title pawns, check cashing, Western Union , bill pay services, and Green Dot Visa debit cards, available both in-store and online.
This job description is intended to provide a general overview of the role. The company may revise this description at any time, and additional functions may be assigned by supervisors as deemed appropriate. The position requires minimal standards necessary to perform the role successfully.
Important: The Community Choice Financial Family of Brands will never request banking or payment information during the interview process and will not conduct interviews via text message. Official communications will originate domains. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to fostering an inclusive workplace free from discrimination based on various protected characteristics. Candidates from all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.