Overview: As a Retail Assistant Manager, you will leverage your customer service and leadership expertise to deliver an exceptional experience for our customers. Collaborating closely with the Store Manager, you'll develop your leadership skills in real-time, assist in coaching our Customer Service Representatives, and play a pivotal role in driving team success. We are committed to helping you advance your career through a comprehensive training and development program, enabling you to excel in your role.
Responsibilities:
- Deliver outstanding customer service throughout the loan or pawn process by educating customers and providing tailored financial recommendations.
- Support customer account management by handling payments and managing customer appointments.
- Achieve Company performance standards by cultivating business-to-business partnerships, generating referrals, and participating in community events.
- Develop customer relationships to foster new business, enhance store profitability, and strengthen brand loyalty.
- Offer guidance and development to Customer Service Representatives to maximize team potential.
- Maintain accurate and trustworthy customer information in the Point of Sale system.
- Ensure compliance with Company policies, local, state, and federal regulations in the work environment.
- Adhere to security protocols and manage proper opening and closing of the store, including vault and cash drawer management.
- Monitor store appearance and cleanliness, addressing maintenance needs as necessary.
- Utilize your personal vehicle to carry out bank deposits and other company-related errands during the workday.
- Thrive in a dynamic, fast-paced environment while effectively managing multiple responsibilities to meet performance goals.
- Employ strong interpersonal skills to interact effectively with customers and team members at all levels.
- Maintain a full-time work schedule with regular attendance, including occasional Saturday hours, totaling a minimum of 40 hours per week.
Qualifications:
- High School Diploma or equivalent required.
- At least 3 months of supervisory or relevant leadership experience.
- A minimum of one year experience in customer service, sales, or retail.
- Excellent verbal and written communication skills.
- Proficient in using phone systems, Point of Sale, Microsoft Office, and other software.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- Must be able to meet physical demands, including remaining in a stationary position, transporting up to 25 pounds, and navigating both inside and outside of the store.
Preferred Qualifications and Skills: - Associate degree or higher.
- Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer: - A comprehensive new hire training program.
- Access to a robust learning management system with various e-learning modules for professional and personal development.
- Performance-based career advancement opportunities.
- Educational Reimbursement Program.
- Multiple medical insurance coverage options, all with free telemedicine services and HSA/FSA options.
- Traditional 401(k) and Roth 401(k) retirement plans with generous company matching.
- Company-sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental and vision plans, short-term and long-term disability options, accident, critical illness, hospital confinement insurance, and pet insurance.
- Paid Time Off (Accrue 12 days per calendar year with additional days based on tenure).
- A diverse and inclusive culture.
Our commitment to diversity means that candidates from all backgrounds are encouraged to apply. The information provided here is not intended to be an exhaustive list of duties or qualifications for the job and is subject to change. The Company may revise the job description at any time.