Overview: As a Retail Assistant Manager, you will be a crucial resource for customers seeking fast and dependable financial solutions. In this role, you will enhance your leadership abilities in real-time by spearheading recovery processes, customer engagement, and risk management. Additionally, you will support the training and coaching of customer service representatives when needed, promoting a culture of compliance and excellence in the workplace. Your attention to detail and commitment to adhering to company guidelines will foster a professional and respectful environment for both customers and employees.
Responsibilities: - Build strong customer relationships and execute daily inbound and outbound call campaigns to drive new business, support store profitability, and enhance brand loyalty.
- Facilitate customer success by recommending additional products that align with their needs.
- Evaluate the risk of financial transactions and process loan/pawn applications, check cashing transactions, and related services accurately.
- Provide coaching and development to customer service representatives to ensure high-quality service and adherence to safety standards.
- Maintain strict office security protocols and oversee proper opening and closing procedures, including managing the vault and cash drawer.
- Lead account management and recovery efforts, including collection calls, while ensuring a focus on customer service to minimize losses.
- Ensure the team complies with company policies and local, state, and federal regulations by conducting store audits and generating financial reports.
- Monitor and uphold the store's appearance, ensuring cleanliness and addressing maintenance needs as they arise.
- Thrive in a fast-paced environment, managing multiple tasks effectively to meet both individual and team performance goals.
- Commit to a full-time work schedule with regular in-person attendance, including weekends, equating to a minimum of 40 hours per week.
Qualifications: - High School Diploma or equivalent required.
- At least one year of experience in customer service, sales, or retail.
- Minimum of 3 months of supervisory or leadership experience.
- Excellent verbal and written communication skills.
- Ability to utilize phone systems, Point of Sale, Microsoft Office, and other software.
- Must be at least 18 years old (19 in Alabama).
- A background check is required.
- Ability to handle the physical requirements of the role, including standing for extended periods and lifting up to 25 pounds.
Preferred Qualifications: - Leadership experience in a sales or customer service environment.
- Management background in retail, convenience store, grocery, financial, or related industries.
- Familiarity with check cashing, document verification, and money order processing.
- Bilingual candidates (English/Spanish) are encouraged to apply, especially for specific locations.
- A valid driver's license and auto insurance are preferred, with personal vehicle use during work hours.
What We Offer: - A comprehensive training program for new hires.
- Access to an extensive learning management system with e-learning modules for professional and personal growth.
- Opportunities for performance-based career advancement.
- Educational reimbursement program.
- Multiple medical insurance options, including free telemedicine services and medical spending account options.
- Traditional and Roth 401(k) retirement plans with a generous company match.
- Company-sponsored life and AD&D insurance.
- Voluntary benefits such as dental, vision, disability plans, and more.
- Paid Time Off accrual from the first year of employment.
- A diverse and inclusive workplace culture.
- A relaxed dress code, including jeans and sneakers.
Our mission since 1987 is to deliver outstanding customer experiences through our services, including loans, money orders, wire transfers, and check cashing. We are dedicated to assisting customers with their financial needs across multiple states.
The information provided here is not exhaustive and may be updated as needed. The Community Choice Financial Family of Brands is committed to an inclusive workplace free of discrimination and encourages candidates from all backgrounds to apply.