Overview: As a Retail Assistant Manager, you will be a key resource for customers seeking dependable financial solutions. Our Retail Assistant Managers sharpen their leadership abilities in real-time by managing recovery processes, engaging in customer outreach, and overseeing risk management. You will play a pivotal role in training and guiding customer service representatives while ensuring compliance with Company standards. Your meticulous attention to detail and adherence to procedures will foster a professional and respectful environment for our customers and team members.
Responsibilities: - Build strong customer relationships and execute daily inbound and outbound call campaigns to drive new business, enhance store profitability, and promote brand loyalty.
- Maximize customer satisfaction by recommending ancillary products tailored to their needs.
- Evaluate financial transactions, accurately process loan/pawn applications, check cashing transactions, and ancillary products while assessing risks.
- Support and mentor Customer Service Representatives to ensure quality, safety, and compliance standards are upheld.
- Implement and maintain security protocols, efficient opening and closing procedures, and manage the vault and cash drawer responsibly.
- Oversee account management and recovery efforts, including collection calls, while emphasizing customer service to mitigate losses.
- Ensure adherence to Company policies, procedures, and relevant local, state, and federal regulations by conducting store audits and compiling financial reports.
- Maintain a clean and inviting store environment, addressing facility needs and coordinating maintenance services.
- Thrive in a dynamic, fast-paced setting and effectively manage multiple tasks to achieve personal and team performance goals.
- Commit to a full-time schedule with in-person attendance requirements, including weekends, comprising a minimum of 40 hours per week.
Qualifications: - High School Diploma or equivalent is required.
- A minimum of one year of experience in customer service, sales, or retail.
- At least three months of supervisory, key holder, or relevant leadership experience.
- Strong verbal and written communication skills.
- Proficiency in operating phones, Point of Sale systems, Microsoft Office, and other relevant tools.
- Must be at least 18 years of age (19 in Alabama).
- Background checks are mandatory and will be conducted in accordance with applicable laws.
- Ability to meet physical demands, including standing for up to 90% of the time, moving up to 25 pounds, and operating mechanical controls like a keyboard.
Preferred Qualifications and Skills: - Experience in a leadership role within customer service or sales.
- Management background in retail, financial services, or related industries.
- Familiarity with check cashing, document verification, and money order processing.
- Bilingual skills in English and Spanish are a plus and may be required for certain locations.
- A valid driver's license and auto insurance, along with a personal vehicle for business use (mileage compensated).
What We Offer: - Comprehensive new hire training programs.
- Access to a robust learning management system filled with e-learning modules and development programs.
- Opportunities for performance-based career advancement.
- Educational Reimbursement Program.
- Multiple medical insurance coverage options, including free telemedicine and spending account options (HSA/FSA).
- 401(k) and Roth 401(k) retirement plans with a generous Company match.
- Company-sponsored Life and AD&D Insurance.
- Voluntary benefits including dental, vision, short-term and long-term disability plans, as well as pet insurance.
- Accrued Paid Time Off (12 days per year plus additional days for each subsequent year of service).
- An inclusive and diverse culture.
- A relaxed business casual dress code.
About Us: For over 30 years, Check Into Cash has been a national leader in providing short-term credit solutions. We offer a range of financial services to help families navigate their varying financial needs, such as Payday Advances, Cash Advances, Title Loans, Check Cashing, Bill Pay Services, and more, available at our centers and online.
The details provided here are not an exhaustive list of duties or qualifications and are subject to change. The Company reserves the right to modify this job description at any time. Only qualified candidates will be considered.
Our Commitment: The Community Choice Financial Family of Brands is dedicated to creating an inclusive workplace free from discrimination. We welcome candidates from all backgrounds to apply. We are an equal-opportunity employer.