The Restaurant Operations Manager will oversee the performance of company-owned restaurant operations, focusing on enhancing guest satisfaction and driving profitability. This role is vital for upholding the brand's standards and reputation while creating opportunities for growth through effective business planning. The manager will champion restaurant excellence through ongoing evaluations, coaching, and fostering strong relationships built on mutual trust and respect.
Key Qualifications: - Bachelor's Degree or equivalent experience.
- 3 to 5 years of experience in Restaurant Operations with a proven track record of making sound judgments to achieve goals.
- Strong financial acumen with the ability to conduct analysis and offer strategic solutions.
- Experience with P&L accountability.
- Excellent presentation, computer, and communication skills, both written and verbal.
- Ability to manage multiple projects simultaneously with creativity and flexibility.
Key Responsibilities: - Ensure all restaurant employees are trained, motivated, and equipped to deliver exceptional guest satisfaction.
- Evaluate compliance of restaurants with company standards; provide constructive feedback and conduct regular inspections.
- Actively communicate customer feedback to managers and ensure timely resolution of concerns.
- Deliver orientation, training, and development opportunities to General Managers.
- Provide coaching and performance feedback to all employees to enhance their skills and performance.
- Assess General Managers' performance based on clear expectations and benchmarks.
- Support and evaluate local marketing strategies aligned with company-wide initiatives.
- Ensure all business practices comply with legal requirements and company policies.