KEY RESPONSIBILITIES: - Foster and enhance key relationships with management level customers by providing expert consultation on all dimensions of restaurant operations, utilizing on-site visits, customer data analysis, and industry benchmarks to deliver actionable recommendations for improvement.
- Create comprehensive business assessment reports and collaborate with customers to establish personalized action plans, targets, and timelines that address immediate and long-term opportunities for growth, ensuring customer savings and engagement are prioritized.
- Promote and expand the use of valuable services including advanced tools such as POS integration, inventory management, menu profitability analysis, data syndication, and financial analytics. Develop innovative strategies to maximize customer savings and enhance sales.
- Educate the field sales team on value-added programs and their sales implications; provide guidance on maintaining and developing customer relationships through regular progress check-ins and addressing any challenges encountered.
- Manage and track annual performance goals in partnership with Division Management and Regional Customer Success teams, ensuring alignment and success.
- Collaborate seamlessly with Restaurant Marketing Consultants, Food Fanatics, and other specialists to deliver targeted subject-matter expertise.
- Engage actively in the Value Added Services council to stay informed on new offerings while sharing best practices and competitive insight from local activities.
- Willingness to travel overnight for training, meetings, or other corporate events as required.
REQUIREMENTS: Education: High School diploma or equivalent required; Bachelor's degree is preferred.
Experience: At least 5 years of experience in restaurant operations, encompassing both front-of-house and back-of-house roles; sales experience is a plus. Overnight travel may be necessary for training and corporate events.
Skills: - Exceptional written and verbal communication skills.
- Ability to prioritize tasks effectively and work independently.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.