Restaurant Host

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Operates cash register and properly settles checks.

• Greets and rings all customer checks on cash register, takes money from customer and accurately gives change back to customer.

• Accurately maintains balance of cash register and restaurant checks.

• Inventories stock fills requisitions and communicates with the kitchen and beverage department in order to maintain proper levels of foods and beverages at all times.

• Records all tips collected from credit cards, comps, and room charges.

• Handles and solves any concerns and questions from customers.

• Monitors, prepares, displays, and maintains food items to insure presentation and freshness throughout the shift.

• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.

• Maintains, cleans, organizes and stocks prep area in accordance with established property guidelines to include health and safety.

• Maintains a comfortable atmosphere by monitoring temperature, maintaining furniture arrangement. Dusting/cleaning bookcases, shelving, windows, TV monitors and remotes, vacuuming floors and rugs, cleaning windows, etc.

• Ensures all reading literature provided for guest is current to include newspapers, magazines and casino collateral

• Monitors and maintains bathroom cleanliness and supplies at all times.

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.

• Promotes casino events and programs.

• Works closely with Casino Hosts to prepare for and accommodate the needs of the guest.

• Works well with others.

• Provides personalized service and uses guest name.

• Resolve service problems according to guidelines.

• Adheres to regulatory, departmental, and company policies in an ethical manner.

• Outstanding example of and a credit to Downstream Casino Resort

QUALIFICATIONS/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be 21 years of age.

• Read, write legibly, understand, and speak English.

• Excellent customer service/communication skills

• Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety.

• Knows cocktail ingredients and proper mixing and pouring techniques.

• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

• Must meet professional appearance standards as prescribed by company policy.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• Must be able to maneuver to all areas of the casino.

• Must be able to respond to visual and oral cues.

• Must be able to lift and carry up to 75 pounds.

• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; stand and walk for up to four hours; able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas.

• Able to work in constricting areas.

• Able to tolerate second-hand smoke, noise, bright lights.

• Able to work at a fast pace in often crowded/noisy environment.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Tribe of Oklahoma. Native American Preference policy does apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.