Job Overview:
At Steel City Pizza, we believe that it's not just about the pizza - it's about the people who come together to serve it.
The Steel City Pizza General Manager will be responsible for day-to-day restaurant operations, development and maintenance of a strong team, sales building, budgeting, cost control, accountability, and maintaining a positive company culture.
At Steel City Pizza, we are deeply committed to our Core Values, and we seek a General Manager who shares our dedication to STEEL:
- SERVICE. Treat everyone with warmth, kindness and genuine hospitality.
- TEAMWORK. One company, one team, one purpose.
- ENTHUSIASM. Approach your work with positivity that inspires and elevates others.
- EXCELLENCE. Committed to delivering exceptional food, service, and atmosphere.
- LEVELING UP. Never settle, always growing and continually improving.
The Perks of Steel City Pizza Co.
- Competitive Salary + Quarterly Manager Bonus plan
- Benefits including: Medical/Dental/Vision & Short and Long Term Disability/Life Insurance
- Paid Time off - Year 1: 10 days, Years 2-4: 15 days and Years 5+: 20 days
- Employee Meal Credit per shift & additional monthly allowance
- 401k Plan Available
- No Late Hours - we close at 9pm on Weekdays and 10pm on Weekends
Supervisory Responsibilities:
- Recruit, hire, train, supervise, and develop a diverse team of employees.
- Provide coaching and mentorship to team members, ensuring their professional growth and development.
- Recognize and reward great performance.
- Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
- In partnership with Human Resources, handle discipline and counseling of employees.
- Conduct performance reviews that are timely and constructive.
- Train staff on proper safety procedures and maintain documentation for health inspections.
- Create a great work environment and have fun.
Operational Responsibilities:
- Support day-to-day operations to ensure the smooth functioning of the restaurant.
- Follow standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
- Maintain a clean, safe, and welcoming environment for both employees and guests.
- Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
- Collaborate with the kitchen staff to ensure timely food preparation and quality control.
- Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
- Maintain SCP processes to enhance the overall dining experience and promote repeat business.
- Understand financial performance, review financial statements, and support strategies to improve profitability.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Local travel to HQ office and any restaurant location as needed.
- Other duties as assigned.
Requirements
Who we are looking for to be on our team:
- You have knowledge of restaurant operations, including front-of-house and back-of-house functions.
- You are a strong leader with the ability to motivate and inspire a diverse team.
- You excel at customer service and problem-solving abilities.
- You have outstanding communication and interpersonal skills.
- You pay attention to detail and have the ability to multitask in a fast-paced environment.
- You are knowledgeable of health and safety regulations and compliance standards.
- You have the flexibility to work evenings, weekends, and holidays.
Education and Experience:
- 2+ years of experience as a shift leader, trainer, or assistant manager in the hospitality industry.
- High school diploma or equivalent required.
- Successful completion of corporate training program required.
Preferred Qualifications:
- Food Handling ServSafe Certification (not required -will provide if the candidate is qualified otherwise)
- TiPS Alcohol Service Certification (not required - will provide if the candidate is qualified otherwise)
- A.S./B.S. in Hospitality Management, Business Administration, or another relevant field.
Physical demands:
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting and working at a computer.
- Prolonged periods of standing, walking, bending, or twisting.
- Must be able to lift 50 pounds at times.