Restaurant General Manager

Now Hiring. Restaurant General Manager

Job Summary:

The GM is the leader of the shop. GMs should bring their Positive Energy each day to build and inspire our teams and make the environment a fun place for our customers, too. They should have the ability to see the "Big Picture" of running the business while simultaneously coaching and developing people to execute outstanding product quality and exceptional customer service. The GM also builds sales and controls costs for each shift.

What's in it for you:

Career Advancement and Professional Development: Opportunities to grow and enhance your skills.

What You'll Do:

• Select and hire great employees who represent Potbelly values.
• Train and develop all employees to the next level.
• Assess staff abilities, create, and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to the team and provide follow-up. Hold the team accountable.
• Build relationships among team members.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate the team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Make customers happy.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop. Ensure cleanliness, maintenance, and security standards are met.
• Ensure product quality, safety, and sanitation standards are met.
• Provide fast, friendly, and accurate service.
• Continuously improve customer feedback program scores.
• Increase comp sales and deliver budgeted sales each period.
• Create a marketing plan. Lead local shop marketing to increase sales.
• Create a shop plan to continuously improve the business.
• Control the cost of goods, variances, and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; ability to understand and learn from financial reports.
• Ability to increase flow-through.

What You'll Need:

• Bachelor's degree preferred.
• 2 years as a Restaurant General Manager with P&L responsibility.
• Willingness to be trained and pass a Food Safety Certification course.
• Strong customer service, communication, and business acumen skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of Microsoft Office.

Who We Are: Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

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