Position Overview:
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Summary of Responsibilities:
Profitability
- Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
- Reviews key P&L lines to increase profitability for the restaurant
- Drives sales through proactive guest service, people development & operations management
Guest
- Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
- Manages the guest experience through operations and timely response to Guest issues
- Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
- Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives
People
- Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
- On-boards new team members by training and guiding them through the certification process
- Inspires the restaurant team by effectively managing individual and team recognition programs
- Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
Operations
- Manages restaurant labor using optimal Manager staffing and Team Member scheduling
- Enforces compliance with government regulations, employment laws and BKC policies
- Ensures that restaurant upholds operational and brand standards
Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
Qualifications and Skills:
- Must be at least eighteen (18) years of age
- Must be proficient with Microsoft Office and e-mail
- High School Diploma or GED required, 2 years of college preferred
- 1-2 years of previous restaurant management experience
- Strong understanding of P&L management & drivers of restaurant profitability
- Ability to prioritize own and others' work and time to meet deadlines and objectives
- Demonstrated leadership skills
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends and holidays
- Ability to work long and/or irregular shifts as needed for proper functioning of the restaurant