Restaurant General Manager

Position Summary

The General Manager (GM) is responsible for People

Development, Operations Excellence, Sales Growth, Profit Growth, and our

Customer's experience (Hospitality). The role of the GM is to develop people

and build prosperity. The GM is the leader in the restaurant, acting as a coach

and providing a restaurant environment that is focused on integrity, honesty,

and pride. The General Manager provides resources, training, and development,

and utilizes a systematic and principle centered management approach to maximize

restaurant-operating results, to fulfill the Mission & Promise.

Job duties and responsibilities

Empowers and allows restaurant associates to make

decisions and resolve customer concerns in a way that fully satisfies our

customer.

Ensures each new associate receives the proper on-boarding

and training and understands their role in fulfilling the Mission &

Promise.

Models performance standards (primary responsibility is to

direct and coach, secondary responsibility is to assist).

Ensures staffing levels are optimal during all volume

periods; acts in a timely and decisive manner to adjust staffing for business

volume changes.

Effectively controls cash and assets and ensures adherence

to cash handling policies.

Controls food cost components of waste, prep, weights,

portioning, on hand amounts (food

orders/build-to/inventory management) and theft during

shifts.

Demonstrates, trains, and enforces operating norms,

including but not limited to uniform policy, attendance, safety procedures, and

cleanliness.

Opens and/or closes the restaurant with proper

administrative procedures and completes assigned paperwork.

Anticipates the needs of the customers at all access

points and removes existing or potential service barriers.

Displays caring and empathy for customers and follows

correct steps when resolving complaints.

Ensures product quality meets Donatos standards and guest

expectations.

Properly executes, enforces, and manages food safety and

sanitation requirements.

Ensures Associates understand and follow the food safety

& personal hygiene standards required by Donatos and the local Health

Department.

Seeks out and eliminates potential food safety violations

and unsafe practices or conditions.

Coaches and counsels the team to achieve restaurant and

personal development goals.

Communicates performance standards and expectations to all

team members and provides ongoing feedback on progress toward objectives and

results.

Delegates responsibility among team members for achieving

financial results.

Identifies areas of opportunity and implements action

plans to achieve cost reductions.

Monitors sales volumes and adjusts projections accurately.

Conducts meetings such as product rollouts, manager

meetings, operating systems, etc.