Restaurant General Manager

JOB SCOPE:

Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence

Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization

Total operational and financial responsibility for an individual unit

Expected to spend the vast majority of the time supervising, training and leading employees

Overall responsibility for managing a $500k - $2.0m restaurant with average of 500-800 daily transactions

Accountable for new manager on-boarding, orientation, training and supporting new manager transitions

Fulfill the Market / Area training expert role which includes the 30/60/90 day targeted new manager training plan

POSITIONS SUPERVISED:

Assistant Manager(s), Shift Manager(s), Restaurant Team Member(s) and Management Trainees

JOB QUALIFICATIONS:

High School Diploma or GED preferred

1-4 years' experience in either a food service or retail environment including Profit & Loss responsibility

Basic business math and accounting skills

Strong interpersonal and conflict resolution skills

Exceptional team building ability -The ability to create and maintain a positive, fun and productive culture

Good oral/written communication skills

Strong analytical/decision-making skills

Strong personal computer literacy

CORE RESPONSIBILITIES:

Priority : Build Your Team

Activity recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains

Conducts Manager meetings, one-on-ones with team, provides recognition

Ensures Taco Bell Core Standards, Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

Priority : Drive Customer Satisfaction

Personally demonstrates positive interaction with customer. Ensures that customer issues are resolved immediately.

Scheduling the 3 Rights (Right Number, Right People, Right Place)

Coach management team on proper customer satisfaction (Voc Program)

Priority : Maintaining Process and Discipline Around the P&L

Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions