A restaurant General Manager we are looking for oversees all aspects of a restaurant's operations, ensuring smooth daily functions, exceptional customer service, staff management, financial control, and overall profitability by hiring, training, scheduling employees, managing inventory, and maintaining high standards of quality and hygiene, while actively working to improve guest satisfaction and achieve business goals.
We are hiring for multiple restaurants around the Charlotte, NC and surrounding areas.
Key Responsibilities: - Staff Management:
- Recruit, hire, and train all restaurant staff including servers, cooks, and hosts.
- Develop and implement staff training programs.
- Conduct performance evaluations and provide feedback to staff.
- Create employee schedules to ensure proper coverage during all shifts.
- Address employee concerns and maintain a positive work environment.
- Operations Management:
- Oversee all aspects of daily restaurant operations, including food preparation, service, and cleanliness.
- Monitor and manage inventory levels to minimize waste and optimize costs.
- Ensure compliance with food safety and health regulations.
- Implement standard operating procedures to maintain consistency.
- Respond effectively to customer complaints and concerns.
- Financial Management:
- Develop and manage the restaurant budget.
- Track sales and cost analysis to identify areas for improvement.
- Monitor labor costs and implement strategies to optimize efficiency.
- Analyze financial reports to make informed business decisions.
- Customer Service:
- Foster a positive guest experience by ensuring high-quality service standards.
- Interact with customers to address concerns and build rapport.
- Implement guest loyalty programs to encourage repeat business.
- Marketing and Promotion:
- Develop and execute marketing strategies to attract new customers and promote special events.
- Collaborate with local community organizations to increase brand awareness.
Required Skills: - Strong leadership and interpersonal skills to manage a diverse team
- Excellent communication and problem-solving abilities
- Detail-oriented with a focus on quality and consistency
- Financial acumen to manage budgets and analyze financial data
- Knowledge of restaurant operations, food safety, and industry regulations
- Ability to adapt to changing conditions and prioritize tasks
Benefits Included