The Sr. Operations Manager is responsible for managing and leading the overall operations of all Property Entities. This position must ensure the safety of all staff and guests while making the guest experience memorable and fun. This position will monitor and control all revenue and expense items to ensure profitability. In addition, it will promote good business practices with special focus on achieving the highest possible standards of service excellence.
This role will manage all team members and try to improve team member performance and job skills while keeping them motivated. In addition, this role will prepare annual operating budgets that include operating expenses, facilities, supplies, personnel, training and capital expenses and keep the corporate team informed of the financial and operational successes and issues on a regular basis.
What you will be doing:
- Promoting good business practices with special focus on achieving the highest possible standards of safety and service excellence
- Managing all Departmental Directors
- Be responsible for all departmental aspects of the resort operations
- Overseeing and managing the various Departmental Directors to ensure adherence to all company policies and procedures
- Collaborating with all Departmental Directors to develop a strategic plan and achieve plan goals
- Ensuring all resort safety rules are adhered to on a daily basis
- Ensuring the operation is consistent and efficient
- Managing overall budget
- Ensuring guest experience is exceptional and memorable
- Handling any major problems or issues on a timely basis
- Keeping the executive management team informed
- Scheduling regular internal staff meeting with key managers
- Assisting marketing in presenting the best product possible
- Meeting with local businesses and leaders to promote the facility and overall image
- Representing the company at major events
- Presenting to corporate an accurate operations plan.
- Presenting monthly results too corporate with explanations and suggestions.
What you bring to the table:
- Bachelor Degree in Hospitality, Marketing & Communications, Business Administration, or Business Management required
- Masters Degree in Hospitality, Marketing & Communications, Business Administration, or Business Management preferred
- Minimum of ten years' experience in the hospitality industry with at least seven years in a senior management role responsible for making operational and strategic decisions (including retail, food and beverage, and hospitality)
- Must have overseen a budget with a minimum of $20m in revenues
- Must have overseen a business that employed at least 450 employees
- Experience in a food and beverage and retail management environment
- Proficient in Microsoft Outlook, Word, Excel, PowerPoint or similar
- Good organizational and communication skills
- Must be willing to work odd and irregular hours
- Must possess a valid state driver's license
This is a direct hire role with excellent compensation and benefits. It will require daily onsite hours. Relocation assistance is available.