Resort General Manager

KENT ISLAND RESORT is an EEO employer - M/F/Vets/Disabled

Benefits:

At VIVMEE Hospitality webelieve our teammates are the most important investment we can ever make.Benefits of this role include: career advancement and developmentopportunities, a positive/growth mindset work culture, health benefits, 401K,company purchased life-insurance, discounts on VIVMEE resort stays,merchandise, and meals. As General Manager your compensation will be directlyrelated to the results created by you and your team's efforts to positivelyimpact the company and achieve our mission, therefore, you are encouraged toachieve and pursue a bonus on your salary of up to 30% based on criteriadetermined with the managing partner of the property. MOST IMPORTANTLY, we offer a community ofteammates just like you. We seek to only attract: positive, driven, and caringteammates who already live by their own code of standards in alignment with ourVIVMEE Virtues. We believe this positive culture is the greatest benefit ourteam can offer to new teammates. You will be welcomed here.

Summary of the Role and Responsibilities:

The Resort General Manager isthe leader of Kent Island Resort. This role is responsible for driving thequality, exceptional service, and profitability of Kent Island Resort s. As the Head of Kent Island Resort s's senior leadership team, the ResortGM will lead all aspects of the propertyand seek to achieve excellence in our core business units: Catering,Restaurant, Cultural Events, Culinary Experiences, Guest Rooms, CorporateRetreats, Boating, Nature Events, and all Amenities on the Resort Campus. Thisrole will need to provide leadership in all aspects of our business whichinclude, but are not limited to, designing and systematizing the set up andoperations of all events on property, accurately budgeting, careful facilitiesmanagement and maintenance, consistent inventory management, team memberhiring, training, mentoring, and termination. In addition, the Resort GeneralManager will be relied upon to model our core value of servant leadership andto teach the VIVMEE Virtues of Joy, Humility, and Ministry. This role willhave a prominent leadership role within Kent Island Resort s, and will have opportunities to participatein training at other VIVMEE properties as required.

Role:

The role of the GeneralManager is to be a servant to the entire Kent Island Resort s leadership team. The GM is to create andmaintain a guest-driven resort with a guest loyalty vision that inspires theresort team members to be at their very best at all times. Oversee the qualityprocess to ensure guest satisfaction by consistent delivery of both productquality and service in accordance with the Vivamee profitability goals. GM ofKent Island Resort s your role is to be a coach, leader and facilitatorof VIVMEE culture. Direct oversight of daily property operations to ensure weare on pace for budget goals and profit margins.

Responsibilities:

The responsibilities of the General Manager are:

• Promote and portray the VIVMEE Values
• Know, understand, and adhere to company-established policies and procedures.
• Responsible for overseeing successful operations in the following departments: Front Desk, Housekeeping, Food & Beverage, Sales & Marketing, Banquet Operations, Weddings and all Catering, and programming, Informational Technology, Security, and Maintenance/Engineering, implementing established SOP's effectively, and creating new SOP's as the need arises.
• Create and monitor overall hotel and departmental budgets to ensure we are on pace to make or exceed budget - through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Book and schedule entertainment for Food & Beverage, track sales vs. cost to make sure we are profitable.
• Look for innovative and creative sales ideas across the property to increase revenues.
• Establish and set hotel rates and package offers.
• Prepare/authorize purchase orders as required supporting hotel operations.
• Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate the overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement, and interpersonal guest services. Foster and nurture relationships with Investors and other VIP's.
• Enforce outstanding internal and external guest service standards according to Bohemia Manor Farms's Standard Operating Procedures. Look for creative ways to reduce cost without losing quality and service.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with VIVMEE Values, while providing training, guidance and support for all team members whose goal is to advance.
• Oversee and assist in all hotel management in the creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all department leaders in developing sales and marketing strategies (i.e. menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

Qualifications

• Degree in business management or a masters in business administration preferred and a minimum of 10 - 15 years in progressive leadership roles within the hospitality industry
• 15 - 20 years of relevant leadership experience mostly in the hospitality industry in lieu of degree
• Good knowledge of different business functions.
• Strong leadership and interpersonal skills
• Excellent communication skills.
• Strong problem-solving capabilities
• Excellent financial management abilities
• Ability to attract and maintain a high-quality staff
• Relevant experience in the hospitality industry
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.

About Kent IslandResort

Kent Island Resort is a National Treasure with ahistory and reputation that extends across America and reaches back in time toits 1820 founding. Kent Island Resort possesses the opport to fully live theVIVMEE experience - offering guests the chance to separate from technology,experience nature, and to revive their soul. Kent offers numerous ways for gueststo experience connection. We have curated culinary experiences, wine tastingevents, luxurious guest rooms, hands-on workshops, music events, festivals, andconnection with nature. Our Catering& Events are central to our entire business operation. We especiallycherish the trust that brides and families invest in us to deliver on theirholistic wedding experience. Weddings are the pinnacle expression of ourmission and we seek to improve our design, delivery and overall experience forthe bride as well as the entire wedding party.

The culture at Kent IslandResort and is built on our shared coreVIVMEE Virtues of: JOY, HUMILITY, & MINISTRY. JOY means that we are a trueteam made up of teammates who sincerely enjoy serving others and winningtogether. For us HUMILITY means that we recognize the infinite dignity of eachother (both team members & guests) and that we seek to be helpful toeveryone no matter what is asked. Additionally, we are not afraid to ask forhelp or admit when we make a mistake. Our version of MINISTRY means we want ourhospitality to become a true gift for our guests. We have the power totransform our duties from merely a task to be completed into a means to showlove for our guests. We believe this power of intentionality has the capacityto revive the souls of our guests and our team. We hire, reward, and praise ourteam members based on these characteristics, so it is essential that candidatesare inspired to grow in these VIVMEE virtues in order to be a part of thiswonderful team.

Disclaimer

"This is not necessarily anexhaustive list of all responsibilities, skills, duties, requirements, effortsor working conditions associated with the job. While this is intended tobe an accurate reflection of the current job, management reserves the right torevise the job or to require that other or different tasks be performed whencircumstances change (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments)."

Kent Island Resort and is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Kent IslandResort may provide reasonable accommodation to qualified individuals andencourage both prospective and current employees to discuss potentialaccommodation with the employer.

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