Company Description
The AAA Four-Diamond Naples Bay Resort & Marina is a premier waterfront destination, beautifully centered around a stunning marina with direct access to the Gulf. Located just minutes from downtown Naples and 5th Avenue, the resort offers an exceptional blend of coastal luxury and resort-style amenities. Guests enjoy access to a private club featuring a family pool, lap pool, lazy river, private cabanas, a full-service spa, fitness center, and tennis courts. The marina serves as the heart of the resort, offering boat rentals, a ship's store, and scenic waterfront dining. With elegant accommodations, exclusive club access, on-site restaurants and a unique coastal backdrop, Naples Bay Resort & Marina provides guests with an unforgettable experience in the heart of Naples.
Role Description
We are seeking an experienced and dynamic General Manager to lead our premier luxury boutique resort. The ideal candidate will be a hospitality professional with a passion for exceptional guest service, strong leadership skills, and a deep understanding of luxury brand standards. This individual will be responsible for overseeing all aspects of resort operations, ensuring an elevated guest experience, and driving business performance while maintaining the highest standards of service, quality, and profitability.
Key Responsibilities:
• Provide strategic leadership and direction across all resort departments, including front office, housekeeping, food and beverage, spa, activities, facilities and a Private Members Club.
• Ensure consistent delivery of a five-star guest experience through attention to detail, personalized service, and a culture of excellence.
• Oversee financial performance, including budgeting, forecasting, and P&L accountability.
• Lead, mentor, and inspire department heads and staff to achieve performance and service goals.
• Foster relationships with guests, employees, vendors, and the local community.
• Drive sales, marketing, and revenue strategies in collaboration with corporate and marketing teams.
• Ensure compliance with all health, safety, and regulatory standards.
• Promote sustainability and responsible environmental practices in resort operations.
Qualifications
- Leadership and Management skills
- Minimum of 7-10 years of progressive leadership experience in luxury hospitality, with at least 3 years as General Manager or Resort Director.
- Strong financial acumen with experience managing large budgets and operations.
- Customer Service and Guest Relations skills
- Excellent Communication and Interpersonal skills
- Organizational and Time Management skills
- Previous experience in luxury resort management
- Bachelor's degree in Hospitality Management or related field
Compensation & Benefits:
• Competitive salary commensurate with experience
• Performance-based bonus structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO