Key Responsibilities:1. Estimate Creation (Retail & Insurance)- Prepare detailed, accurate roofing estimates for residential projects using Xactimate and/or Symbility.
- Review photos and documentation provided by field sales reps to develop scope of work.
- Adjust and update estimates based on job progress, inspections, or supplement opportunities.
- Ensure all estimates align with company pricing structures and insurance guidelines.
2. Insurance Supplementing- Interpret insurance scopes and identify missed line items or underpaid claims based on field documentation.
- Write and submit supplement requests to insurance carriers using Xactimate and/or Symbility.
- Communicate with insurance adjusters as needed to defend scope changes and ensure proper compensation for the projects.
- Track status of supplement submissions and coordinate follow-ups.
3. Documentation & Communication- Work closely with the Sales Manager, CMO, Director of Operations, and Exterior Specialists to ensure estimates align with customer needs and operational needs.
- Provide guidance and clarification on estimates to the sales team as needed.
- Track and maintain accurate status updates for each estimate.
- Maintain organized and accurate project notes in the company's CRM.
- Ensure all estimates, supplements, and communication logs are up to date and stored properly.
5. Leadership & Growth Potential- As the estimating department grows, take a leadership role in training, mentoring, and managing future estimators/supplementers.
- Help develop standard operating procedures for estimating and supplementing workflows.
Requirements:- Xactimate Certification (Level 1 minimum, Level 2+ preferred)
- 2+ years of experience in residential roofing estimating, insurance restoration, or claims adjusting
- Strong understanding of roofing systems, materials, and scopes of work
- Proficiency with CRMs and estimating softwares
- Written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to work in-office and thrive in a collaborative team environment
Preferred Qualifications:- Experience working with insurance carriers and understanding of claim cycles
- Background in construction, roofing, or property restoration
- Familiarity with local building codes and regional pricing variations
Growth Path:This position offers an exciting opportunity to grow into management and leadership as Three Stone expands. They will have the ability to shape and lead a department while developing new systems, mentoring staff, and playing a critical role in continued growth.