Residential Garage Door Service Technician/Apprentice

Are you a hands-on problem solver with a knack for fixing things? Fawley Overhead Door in Portage, MI, is seeking a talented Service Technician to join our team. With a competitive hourly salary ranging from $21 to $26 + Commission pay, this position offers an exciting opportunity to showcase your technical skills.

As a Service Technician, you will be responsible for providing top-notch service and maintenance for overhead doors, ensuring customer satisfaction with each repair. Join our dedicated team of professionals and be part of a company that values expertise and offers a supportive work environment. If you're ready to take on a rewarding role in the field of maintenance and repair, apply today.

Compensation- $21 - $26 hourly + Commission + Sign-On Bonus Potential: Up to $5,000 (Experience-Based)

$21 - $26 hourly + Commission

• Respond and diagnose a wide range of garage door problems and be able to provide solutions for customers.
• Conduct routine maintenance checks to identify issues and prevent future breakdowns.
• Replace door springs, optimize garage door performance, install and fix broken hardware, program remotes, install new openers, and have the ability to fix or adjust any other component of a garage door or opener.
• Perform installations and repairs of overhead doors and related equipment in a timely and efficient manner.
• Be able to fabricate parts working with metal, steel, brick, and wood.
• Provide exceptional customer service by addressing client inquiries and concerns.
• Maintain accurate records of service visits, parts used, and work performed for documentation and billing purposes.
• Collaborate with the team to ensure a safe work environment and adherence to company standards and protocols.

• Mechanically Inclined.
• Ability to problem solve and overcome difficult problems.
• Provide clear and excellent communication to customers.
• Reliable and self-motivated.
• Team Player.
• GED, High School Diploma, Or Equivalent.
• Driver's License.
• Good Standing Driving Record.
• Ability to walk and stand for long periods.
• Skilled with Hand tools and power tools.
• Must be able to lift and carry up to 100 lbs.
• Follow all safety protocols.
• Must be able to commute to 6736 Lovers Lane, Portage, MI, and service anywhere within the Greater Kalamazoo area and beyond.

Preferred:

• Technical School Experience.
• Trade Skill Experience.
• 1 to 3 years of garage door installation or service experience.

Fawley Overhead Door is a leading garage door company in Southwest Michigan, providing quality residential and commercial overhead door services. For over 44 years, our niche has been garage doors. Since the company's beginning, we have:

• Dedicated our service to customer satisfaction
• Consideration of people's time, money, and property
• Created 5-star experiences
• Served the Southwest Michigan area with stellar garage door services

Benefits:

• Group Health Insurance
• Vision & Dental Insurance
• Accident & Life Insurance
• Pet Insurance
• Paid time off
• 401(k) Retirement plan (Up to 4% match) - Eligible after the first 6 months of employment

Perks:

• Uniforms/Clothing Provided
• Power & Specialty Tools Provided
• Monthly Gym Stipend
• Work Shoe Reimbursement
• Employee Celebration Events
• Continuous Training

Compensation package:

• Overtime pay/opportunities
• Weekly Pay Checks
• Profit sharing (Bonus Checks, incentive pay)
• Upselling - commission pay

Compensation details: 21-26 Hourly Wage

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