Resident Relations Supervisor

For nearly 40 years, Uptown Rental Properties has led real estate development and management in Greater Cincinnati with unmatched customer service, operational excellence, and a dynamic, collaborative culture-earning us a spot among Cincinnati's top employers. We're now seeking a dynamic individual to lead our Resident Relations team, offering training and oversight in a fast-paced yet relaxed environment, with a clear path to Assistant Property Manager, starting at $20/hr, and outstanding benefits.Benefits:Paid trainingPaid HolidaysPaid Time Off & Sick DaysEmployee Resource ProgramProfit Sharing401(k) w/ company matchMedical, vision, dental, disability & life insuranceRoom for advancement in a growing companyFree parkingEmployee Appreciation EventsCompany sponsored sports teams, book club, and moreResponsibilities:Act as the first point of contact for residents and visitors, ensuring high-quality serviceInterview, hire, onboard and train new team members Support Resident Relations Representatives in resolving resident concerns and escalated issues Conduct performance reviews, set KPIs, and implement action plans for continuous improvementCreate and manage schedules to ensure coverage of all business hoursEnsure adherence to company policies and procedures Serve as the primary contact for calls and emails, directing them to the appropriate team memberOversee and train team members on various administrative tasks, including mail distribution, key management, and rent check codingCollaborate and work closely with property management, maintenance and other operational departmentsQualifications: HS Diploma or equivalentMinimum one year of experience in team management or supervision: hiring, terminations, training, and scheduling3 years' experience in customer service, hospitality, or related fieldAbility to adapt quickly to changing procedures and priorities Resourceful, analytical, solution-focused thinkingStrong communication and interpersonal skillsExperience with multi-line phone systemsKeen eye for detailExcellent organizational skillsAbility to manage time effectively in a fast-paced environmentKnowledge of property management is a plusAbility to maintain a positive, collaborative, encouraging and motivating demeanorApply today to join our team. details: 20-22 Yearly SalaryPIbdcc1-1437