Reservations Coordinator

Description:

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

About the Role - Reservations Coordinator

A Reservations Coordinator is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

The hourly rate for this position is $23.50

Hyatt has a very competitive benefit package for colleagues, which may include:

Complimentary Employee Meal and Parking

Complimentary hotel nights and discounts at Hyatt properties around the world

Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account

Paid holidays, vacation and sick leave

401K with Matching

Employee Stock Purchase Plan

Educational Reimbursement

And so much more.

Qualifications:

Some of the responsibilities include:

Knowledge of Hyatt, Forbes 5 Star and AAA 5 Diamond Luxury Standards and Service Expectations

Professional, personalized and engaging luxury service required

React quickly to guest service opportunities and recovery, logging and notifying proper areas where appropriate and take ownership of recovery process with support of leadership team

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor

Correspond with guests in a professional manner before, during and after their stay

Experience with as many of the following hotel systems is preferred: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge),

EXPERIENCE AND QUALIFICATIONS

1 years of experience in customer interactions within Hotels and/or Food & Beverage

Excellent mathematical, written, spoken, technical and computer skills

Desire for building a career in hospitality preferred

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment

Ability to work with minimal supervision; maintain confidentiality of information and pertinent data

Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication

Computer literate in Microsoft Window applications required

Highly responsible & reliable, experience creating trust and handling high expectations with guests

Ability to work well under pressure in a fast paced environment, and work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Confident personality with excellent personal presentation and communications skills

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran.

Primary Location: US-CA-Carlsbad

Organization: Park Hyatt Aviara Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: CAR005197

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.