Reservations Agent

Job Type

Full-time

Description

The Windsor Court seeks a Reservation Sales Agent to join our team. The ideal candidate will handle reservations in a friendly and efficient manner and quote available rates to maximize room revenue and average rates according to luxury standards. The Reservation Sales Agent will handle upwards of 75+ incoming calls per day and pursue sales opportunities to sustain the inbound sales program.

Responsibilities:

- Handle incoming calls and inquiries with a dedication to customer service excellence

- Quote available rates to maximize room revenue and average rate according to luxury standards

- Pursue sales opportunities and capture business leads to sustain the inbound sales program

- Demonstrate a solid understanding of our customers, our products, our competitors, and our industry

- Maintain accurate and up-to-date knowledge of all hotel products, services, pricing, and special promotional offers

- Provide exceptional customer service to all guests and potential guests

- Maintain a positive and professional attitude at all times

- Meet and exceed established sales goals and performance metrics

Benefits:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage

• Paid Time Off

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Employee Assistance Program

• 401k Retirement Plan

• Discounted Parking

Requirements

- High school diploma or equivalent preferred

- Minimum of 1 year of experience in customer service or sales services

- Excellent communication and interpersonal skills

- Ability to handle upwards of 75+ incoming calls per day

- Strong attention to detail and organizational skills

- Ability to work independently and as part of a team

- Proficient in Microsoft Office and reservation systems

- Ability to work a flexible schedule, including weekends and holidays