Reservations Agent

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Reservations Agent to join our LINE Austin team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Responsible for all Hotel Reservations through all channels

Manage department (emails, letters, scans, faxes) with incoming reservations

Review reservations booked and arrival reports daily

Work with the Sales Department in regards to occupancy, rates, all reservations and analysis/strategy

Identify Top Producing Accounts to ensure proper recognition by Reservation staff

Responsible for various production reports and supply to each department concerned

Ensure special handling of repeat guests and VIP guests

Observes and ensures that proper telephone manners & online etiquette are maintained at all times

Monitors and coordinates group reservations activity with the Sales Department and DOR

Follows up tentative & definite bookings regarding updates/status

Reviews no-show, cancelled reservations and processes charges according to hotel's policy

Review room blocking for Long Stay, VIP's, Suites and special attention reservation requests

Bring to the attention of DORM when the hotel availability status is changed and prepare for necessary action

Maintain awareness of documentation needed and retained in employee files

Be familiar with all safety and emergency procedures including OSHA requirements

Attend relevant meetings

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.