Research and Statistics Technician

WHO WE ARE:
The Texas Workforce Commission (TWC) is seeking to fill a Research and Statistics Technician I - II position in the Occupational Employment and Wage Survey (OEWS) unit of the Labor Market Information (LMI) Department, located in Austin, at 101 E 15th Street, Austin, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

The LMI program strives to improve the way Texans make job, career and educational decisions by providing useful and reliable information about careers, educational training options and jobs. LMI provides key economic data about occupations and in-demand industries along with information about labor market trends and economic conditions to help job seekers, employers, economic development entities and local workforce development boards make informed choices. LMI gathers and provides information on the labor market, educational programs and training opportunities along with career planning and career development principles to help its customers evaluate current market trends in order to design and deliver services to businesses and job seekers.

WHAT YOU WILL DO:
The Research and Statistics Technician performs moderately to highly complex (senior-level) technical research and statistical work. Work involves assisting with collecting, compiling, and interpreting operational research and statistical data used in planning and executing programs. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
-Perform heavy telephone contact to Texas Employers, including businesses slow to respond.
-Extensive use of telephone, customer service or sales skills to collect information.
-Research, update, and process postal mailing returns using internal and external website tools.
-Conduct, process, analyze and report on occupational employment and wage information collected from Texas employers.
-Verify the accuracy of survey data and analyzes the occupational information received on the surveys to assign the correct classification.
-Research and analyze occupational and wage information to identify any inconsistencies.
-Use a centralized computer database for data entry of forms and Microsoft Excel spreadsheets.
-Provide commentary on data quality assurance questions.
-Assist with mailing out employer surveys and opening mail, as needed.
-Perform other duties as assigned.

YOU QUALIFY WITH:
-Research & Statistics Technician I: Graduation from an accredited high school or successful completion of GED certification. Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
-Research & Statistics Technician II: One year of full-time experience in research or statistical work. Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
-Excellent interpersonal, communication, organizational, planning, and problem-solving skills.
-Front line customer service experience beneficial. For example: retail, service industry, hospitality, call center, etc.
-Skill in/knowledge of personal computers, Microsoft Office Suite software (Outlook, Access, Excel, Word, etc.) strongly preferred.
-Knowledge of LMI and BLS programs, products, and services.
-Ability to prioritize workload and manage time effectively.
-Able to multi-task, have attention to detail, and have a high degree of accuracy.
-Able to work in a fast paced, team-oriented environment with an emphasis on excellence and continuous improvement.
-Bilingual (English/Spanish)

YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive starting salary: $3,333.33 - $3,625.00 /month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at

VETERANS:
Use your military skills to qualify for this position or other jobs. Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.